We are thrilled to announce the latest series of updates and improvements across our platform. With a focus on enhancing usability, administrative features, and backend stability, we aim to provide our users with a more seamless and efficient experience. Below are the highlights of our latest release:

Backend Improvements improvement 

• PDF Upload Optimization: Updated constraints to remove blank pages and limit PDF uploads to a maximum of 50 pages.
• S3 Storage Clean-up: Implemented clean-up processes for AWS structure to improve data organization and access efficiency. 
• Bug Fixes: Addressed a critical bug affecting the 'submit and save report' function and resolved Laravel model issues post-update for smoother backend operations.

Customer-Centric Updates New Feature 

• Knoxbox Description Field: Added a description field for Knoxbox, allowing for more detailed information to be captured and displayed. 
• System Type Field Adjustment: Made the Last Service Date optional instead of required when adding a system type, offering more flexibility in data entry. This is used to provide a known last service date of a system type that may be added to LIV that the inspection was submitted prior to go-live. This will allow you to enter a date, and then leverage the LIV notification system and reports to see next due date(s). This only needs to be used when adding a system type to a premise that a report was sent to the Fire Department, before LIV was available. 

Hotfixes fix 

• Columnset Saving Issue: Adjusted columnsets to ensure they are saved correctly, addressing a critical usability concern.
• Phone Field Resolution: Fixed an issue with the phone field in the create user modal, ensuring accurate data capture. 

Future Preparation New Feature Feature Request 

• Some features such as the Internal Paid Report Section preparation work are not live yet and are in preparation for future releases. More to come on this as it becomes available. 

This release underscores our commitment to continuously improving our platform to meet the evolving needs of our users. We appreciate your feedback and are excited to see how these updates will enhance your experience with our service.

Thank you for your continued support and trust in our platform. Stay tuned for more updates in the future!

We are excited to announce the latest updates and improvements to LIVSafe.com. This release includes several enhancements and bug fixes aimed at improving the usability and functionality of our system. Here are the details of the updates included in this release:

Enhancements  New Feature 

• Green Dot Indicator for New AHJs
  We've introduced a green dot icon to signal new Authorities Having Jurisdiction (AHJs) in the system for My AHJs list, making it easier for users to identify recent additions.
• New Reviewed Status field in Inspection Report - AHJ's
  We've added a new column field to show a reviewed status of the inspection report to allow AHJ's to mark as not reviewed or reviewed to better organize inspection report. You can use the Edit option, to change the status of a report.
• Last Service Date for System Type Entry - AHJ's
  We've added a feature that will allow you to enter a known last service date, when adding a System Type to a premise. This feature can be used where we know a report was provided prior to using LIV and we want to trigger a notification for the next report dates to system users. Typically this will be used where we don't have a report directly uploaded to LIV but was provided prior to the premise or system being added to LIV.
• Updated Premise Download Export
  The premise download export feature has been updated for enhanced user experience and data handling including new column sets.
• Rotate PDF Upload Reports
  Users now have the ability to rotate PDF reports upon upload, facilitating better document management and readability.
• Contractor Letter PDF Upload
  We've added the ability to upload and to view/download the letter that is sent out to contractors informing them of the change to LIV. This way any AHJ can download and sent to potential new contractors or others that have not received the notification. This will be in the Notification Section of your AHJ profile.

Bug Fixes fix 

• Fixed Hover Print Errors
  We've addressed and resolved the issue causing errors when hovering over the print option.
• Renewal Dates
  We've addressed and resolved the issue that was not taking the latest uploaded report as the current renewal date per system type. This issue was mainly noticed when merging premises together and combining report uploads. We will now take the latest uploaded report as the primary to send notifications on and list in the system.

Administrative Updates improvement 

• Several backend improvements and updates have been made to enhance the overall performance and security of the LIVSafe.com platform.

We are committed to continuously improving our platform to meet the needs of our users. For more information on these updates, or if you have any questions, please reach out to our support team at support@livsafe.com

We're excited to share the latest updates and enhancements to our platform. Our dedicated team has been hard at work implementing feedback and making improvements to ensure our service remains at the forefront of your needs. Here’s what’s new:

New Features & Enhancements New Feature improvement 

• Document Title Accuracy: Updated the document title to match the template, ensuring consistency across our platform.
• Sent By Field Update: Corrected the name in the 'Sent By' field for better clarity and accuracy.
• Fire Alarm Monitoring Option: Added a 'Not Applicable (N/A)' option to the fire alarm monitoring query to accommodate more scenarios.
• Email Template Improvement: Updated deficiency resolution email templates for enhanced clarity.
• Inspection Report Enhancements:
  • Added 'Fire Station #' and 'Building #' columns to the Inspection Report screen as requested by AHJs.
  • Added timestamp functionality that calculates time spent on the report for better tracking and understanding of time spent on report
• Menu Optimization: Moved AHJ Section to the bottom of the Menu section for improved navigation.
• Locking Headers: Implemented locking for all headers in the 'My AHJ' section to prevent accidental adjustments.
• Image Editing for Inspection Companies: Enabled Inspection Companies to edit or replace logos directly in the edit screen.
• User Interface and Experience Improvements:
  • Adjusted the Order Details page to account for deleted (archived) reports, enhancing data integrity.
  • Revised verbiage on the Inspection Report Page for clearer communication. 
  • Enabled multi-select and archive functionality for reports, streamlining the management process.
  • Resolved an issue with hover messages in tables to ensure the correct information is displayed.
  • Updated the profile edit page to allow users to change their profile picture easily.
• Map View Filters: Fixed an issue with filters on the map view not working when more than one is selected, improving usability.

These updates are part of our commitment to continually improve and ensure our platform meets your needs. We appreciate your feedback and are excited to see how these enhancements will support your work. For detailed information on these updates, please refer to our Knowledge Base or contact our support team support@livsafe.com

Thank you for choosing the LIV Inspection platform. Stay tuned for more updates in the future!

We are excited to announce the latest updates and improvements to our system. Our development team has been hard at work addressing issues, implementing new features, and enhancing our platform's functionality to serve you better. Here’s what’s new:

New Features & EnhancementsNew Feature 

• Premise Voiceover Navigation: Enhanced navigation through voiceover support, making it easier for users to interact with our platform. 
• Premise Table Content Wrapping: Improved table content wrapping in the beta version for a more organized display. 
• Distinguishable Inspection Report Links: Inspection report links are now more distinguishable, ensuring clarity and ease of access. 
• New Design Adjustments: Several design improvements have been made across the platform for a more intuitive user experience.

Bug Fixes & Backend Improvements fix 

• Order Print Date Issue: Addressed and hotfixed a bug affecting the date display in order prints.
• Re-Inspection Scheduling Bug: Corrected the schedule re-inspection bug with a hotfix for smoother customer operations.

Customer-Centric Updates improvement 

• Drag and Drop for Image Uploads: Implemented drag-and-drop functionality for all image uploads, improving the user interface.
• Inspection Company User Type Bug: Fixed a bug related to inspection company user type, ensuring accurate information display.
• AHJ Internal Role Viewing Permissions: Adjusted permissions allowing AHJ Internal Role to not have a view external system types when filling a report. They will only see Internal System Types
• Self-Resolve Process Improvement: Updated the self-resolve process to redirect customers to a thank-you landing page, enhancing user satisfaction.

New Additions New Feature 

• Square Footage Field for Premises: Added a new field to capture square footage information for premises, aiding in detailed record-keeping.
• New Contact Types: Introduced new contact types to enhance user interaction and data categorization.

We are committed to continuously improving our platform to meet your needs and appreciate your feedback. For detailed information on these updates, please refer to our Knowledge Base or contact our support team support@livsafe.com

Thank you for your continued support!

All, 

We are excited to launch a major overhaul of the My AHJ Section. Adding an AHJ to your platform Is now much easier, and you can sort by State and view all available Jurisdictions currently using LIV. 

Check out this quick demo video:

Dashboard - LIV Application - 25 January 2024 - Watch Video

We hope you enjoy this new version, and will look to continue to improve this by adding additional icons letting you know who the latest AHJ's are that have onboarded with LIV.

If you have any additional requests, please use the Feature Request section on our Announce board. If you have any additional support needs, please reach out to support@livsafe.com.

Hey LIV Family!

We have a new release to announce: 

1. NEW AHJ FEATURE- You can now select certain deficiencies you want to be included on the deficiency resolution notice. When sending a resolution notice you will have a selection feature to add and communicate on which deficiencies you are wanting to send a notice on. 

1. NEW AHJ FEATURE- Premise labels can now be created and added when you are creating a new premise.
2. NEW INSPECTION COMPANY FEATURE-   Inspection Company users now have a new field under their profiles titled 'Certification ID', where you can store your Certification ID for AHJ's to view. 
3. CREDIT CARD UPDATE - If the Credit Card you have on file is expired, the system will lock the ability to upload reports. Please make sure your Credit Card information is accurate and up to date. We now have a notice that will be sent prior to your card expiration to allow you to update your credit card on file. 

Thank you for all you do! Please contact our support team if you need any assistance and don't forget to check out our knowledge base if you run into any issues!

Hey LIV Family!

We hope you're enjoying your fresh start into the new year. We have a new release to announce: 

1. New Feature  You can now add images and include the actual inspection report on the deficiency notice! This is for our AHJ users who utilize our internal reporting tool, but is available for External Deficiency Notice as well. When you send the notice, it will prompt you to select
2. fix  Some filter, note viewing, and other small bugs have been fixed. 

Thank you for all you do! Please contact our support team if you need any assistance and don't forget to check out our knowledge base if you run into any issues!

Hey LIV Family!

We hope you're enjoying your Holiday. We have a new release for the end of the year. 

1. improvement AHJ's, we have added the ability to add multiple Knoxbox locations to a premise. This is a multi-select option. 
2. improvement For Inspection Companies, we have made the ability to filter directly off System Type available, without having to select the AHJ first. 
3. New Feature You can now download/print the Price List per AHJ
4. New Feature You can now add a Financial Contact Email on your Inspection Company Profile. If listed, all Order and Invoice emails will be sent to the Financial Email.
5. fix We've fixed the ability to download the Order details information. 
6. fix We've fixed the ability to edit the originally attached inspection report. When you edit you can now clear out the original document uploaded, and upload the new report which will then be set to pending and sent to the AHJ for review. 

We've added a few other enhancements, minor bug fixes and a few verbiage changes to the application. 

We hope you enjoy these new features. We appreciate any feedback to improve our system for your benefit. If you have any questions on any of these features and improvements, please don't hesitate to reach out to support@livsafe.com

We wish you a safe and happy new year! Here's to many more improvements coming in 2024!

Thanks,

LIV Success Team

Are you ready to take your inspections and reports to the next level? We recently launched an improvement that allows you to securely store a credit card on file with LIV to quickly and easily fill out reports.

This new feature was created with convenience in mind. Now, when you need to fill out reports, you won't have to worry about entering your payment information or process manually via invoice. Your credit card will already be securely stored in your LIV profile, and processed weekly for all reports submitted.

We understand that safety and security are paramount when it comes to your personal information. That's why we use the latest encryption technology and are GDPR-compliant, protecting your information and ensuring that it remains safe and secure.

We hope that this new feature will make your reporting and inspections much easier and more efficient. If you have any questions or feedback, please let us know. We're always looking for ways to improve, and your input is invaluable.

For details on how to add a credit card on file, please see the following:

Thanks for being part of the LIV family!

Hello LIV Family, 

We have an exciting release to bring you with several enhancements and requests

1. improvement Deficiency status changed from "Accept" to "Accepted to be congruent with the rest of the system
2. New Feature You can now print the price list for any selected AHJ
3. New Feature Inspection Companies will now have the ability to edit and delete a report in the event an error is made. This will be possible until a payment has been received for the report at which time you may not delete a report. 
4. improvement We have added two additional statuses to deficiency follow-ups. You can now choose "In Progress" and "Deferred"
5. improvement Order Details download is now consistent with Order Print View. You can go to the Order and see your latest reports, and payments per invoice and download the details to a file of your choice
6. New Feature We have a new process that will allow Internal Inspections for AHJs the ability to send a self-resolve link via email to the premise owner and allow them to resolve deficiencies on their own. They will require images and comments to update the status of the deficiency. Please see the other announcement for details on this. 
7. announcement Credit Cards for any inspection company will be required to fill a report for a Fire Marshall/Jurisdiction. Please see the other announcement for details regarding this change. 

We have made a few other minor enhancements and bug fixes to improve your overall experience. We appreciate your feedback and look to include any requests in future development. If you have any questions, please contact our support team

Thanks, 

The LIV Team