Hey LIV Family!

We hope you're enjoying your Holiday. We have a new release for the end of the year. 

1. improvement AHJ's, we have added the ability to add multiple Knoxbox locations to a premise. This is a multi-select option. 
2. improvement For Inspection Companies, we have made the ability to filter directly off System Type available, without having to select the AHJ first. 
3. New Feature You can now download/print the Price List per AHJ
4. New Feature You can now add a Financial Contact Email on your Inspection Company Profile. If listed, all Order and Invoice emails will be sent to the Financial Email.
5. fix We've fixed the ability to download the Order details information. 
6. fix We've fixed the ability to edit the originally attached inspection report. When you edit you can now clear out the original document uploaded, and upload the new report which will then be set to pending and sent to the AHJ for review. 

We've added a few other enhancements, minor bug fixes and a few verbiage changes to the application. 

We hope you enjoy these new features. We appreciate any feedback to improve our system for your benefit. If you have any questions on any of these features and improvements, please don't hesitate to reach out to support@livsafe.com

We wish you a safe and happy new year! Here's to many more improvements coming in 2024!

Thanks,

LIV Success Team

Are you ready to take your inspections and reports to the next level? We recently launched an improvement that allows you to securely store a credit card on file with LIV to quickly and easily fill out reports.

This new feature was created with convenience in mind. Now, when you need to fill out reports, you won't have to worry about entering your payment information or process manually via invoice. Your credit card will already be securely stored in your LIV profile, and processed weekly for all reports submitted.

We understand that safety and security are paramount when it comes to your personal information. That's why we use the latest encryption technology and are GDPR-compliant, protecting your information and ensuring that it remains safe and secure.

We hope that this new feature will make your reporting and inspections much easier and more efficient. If you have any questions or feedback, please let us know. We're always looking for ways to improve, and your input is invaluable.

For details on how to add a credit card on file, please see the following:

Thanks for being part of the LIV family!

Hello LIV Family, 

We have an exciting release to bring you with several enhancements and requests

1. improvement Deficiency status changed from "Accept" to "Accepted to be congruent with the rest of the system
2. New Feature You can now print the price list for any selected AHJ
3. New Feature Inspection Companies will now have the ability to edit and delete a report in the event an error is made. This will be possible until a payment has been received for the report at which time you may not delete a report. 
4. improvement We have added two additional statuses to deficiency follow-ups. You can now choose "In Progress" and "Deferred"
5. improvement Order Details download is now consistent with Order Print View. You can go to the Order and see your latest reports, and payments per invoice and download the details to a file of your choice
6. New Feature We have a new process that will allow Internal Inspections for AHJs the ability to send a self-resolve link via email to the premise owner and allow them to resolve deficiencies on their own. They will require images and comments to update the status of the deficiency. Please see the other announcement for details on this. 
7. announcement Credit Cards for any inspection company will be required to fill a report for a Fire Marshall/Jurisdiction. Please see the other announcement for details regarding this change. 

We have made a few other minor enhancements and bug fixes to improve your overall experience. We appreciate your feedback and look to include any requests in future development. If you have any questions, please contact our support team

Thanks, 

The LIV Team

Hello AHJ's!

We’re excited to announce the newest addition to our LIV Inspection Platform: Deficiency Self Resolve for Internal Inspection Reports.

This new feature allows users to quickly and easily resolve any deficiencies in their inspection reports via email. With Deficiency Self Resolve, Premise Contacts/Owners can now quickly review any deficiencies and make corrections to resolve the deficiency in a matter of moments.

When a Deficiency is found on an inspection report, when the Deficiency Notice is sent to the Customer, they will have a button on the email that will allow them to click on which will take them to the LIV Portal. From there, they will be able to add any notes and images to the resolution and mark as resolved. This will notify you as the AHJ that the deficiency has been resolved by the Premise company and will make it so you do not have to go out and re-verify the resolution. 

This new feature makes it easier than ever to ensure the accuracy and completeness of your inspection reports. It also saves users time and effort, meaning that you can spend less time worrying about deficiencies and more time doing what you do best.

In order to enable this feature, please send a support email to support@livsafe.com. We will walk you through the details, and enable this feature on your account. 

Thanks for reading, and we look forward to hearing from you!

The LIV Team

Dear LIV Users,

Effective 1/1/2024, the Sitka Fire Department will go live with LIV. Beginning this date, you will be required to upload your inspection reports in this area to LIV. 

To make sure you have access to this department's premises, make sure you add the AHJ to your account by following this guide: https://support.livsafe.com/portal/en/kb/articles/how-20-10-2023. 

If you have any questions, please visit our knowledge base or reach out to our support team. 

Thank you!

The LIV Team 🔥

Dear LIV Users,

Effective 1/1/2024, the Dover Fire Department will go live with LIV. Beginning this date, you will be required to upload your inspection reports in this area to LIV. 

To make sure you have access to this department's premises, make sure you add the AHJ to your account by following this guide: https://support.livsafe.com/portal/en/kb/articles/how-20-10-2023. 

If you have any questions, please visit our knowledge base or reach out to our support team. 

Thank you!

The LIV Team 🔥

Dear LIV Users,

Effective 1/1/2024, the Lima Fire Department will go live with LIV. Beginning this date, you will be required to upload your inspection reports in this area to LIV. 

To make sure you have access to this department's premises, make sure you add the AHJ to your account by following this guide: https://support.livsafe.com/portal/en/kb/articles/how-20-10-2023. 

If you have any questions, please visit our knowledge base or reach out to our support team. 

Thank you!

The LIV Team 🔥

Dear LIV Users,

Effective 1/1/2024, the Cabarrus County Fire Department will go live with LIV. Beginning this date, you will be required to upload your inspection reports in this area to LIV. 

To make sure you have access to this department's premises, make sure you add the AHJ to your account by following this guide: https://support.livsafe.com/portal/en/kb/articles/how-20-10-2023. 

If you have any questions, please visit our knowledge base or reach out to our support team. 

Thank you!

The LIV Team 🔥

Hey LIV Family!

We have a small release this week with a few improvements.

• improvement We've locked the headers on the Dashboard so that when you scroll, you have your header columns in view.
• improvement We've added the ability to create contacts on the Premise Creation Process. 

With this release, we've also fixed a few bugs to continue to improve the platform overall. As always we welcome your feedback. 

AHJ's - We have removed the ability to select reports from the Dashboard and mass reject. This is due to needing to enter a reason or comment on the rejection so it's clear to the reason for the rejection. Based on feedback, we will allow bulk approval, but to reject a report, you will need to go to the report directly or view it from the Inspection Report tab.

Thanks,

LIV Success Team

Hey LIV Team;

We’re pleased to announce that the following features and enhancements are now available;

• New Feature Premise Labels for AHJ's
• New Feature New Deficiency Resolution Premise email notification
• improvement Updates to Invoice Template view and Details
• improvement Quick view on Order details updated
• improvement Print option on Order Page

We have also fixed a few items and improved the functionality

• fix Renewal Date now adjusts to the latest report in the collapsed view on the Premise Details
• fix Deficiency Clear process was not adjusting appropriately based on editing a report. We've improved the workflow to account for Report Edits.

We appreciate all your support and feedback as we continue to Improve the product. Have an idea? Use the Feature Request button above to submit any of your ideas!

Thanks and we wish you all a Great Thankgiving Holiday Week. 

Thanks,

LIV Customer Success Team