We’ve released updates focused on improving report exports, edit workflows, and overall system reliability.

Report Exports & Downloads

• Fixed issues that caused images to be missing or inaccessible in downloaded inspection reports
• Improved reliability of report export links for records and public requests
• Ensured report downloads include all associated inspection data as expected

Editing & Data Consistency

• Improved consistency between view and edit screens for inspection and system details
• Added missing fields to edit views so information matches what is shown in read-only views
• Fixed cases where AHJ or system information did not display correctly for certain users
• Added all associated deficiency images to the deficiency details

Premises & Reporting Rules

• Prevented new inspection reports from being created under inactive or disabled AHJs
• Improved validation to ensure reports are only submitted in appropriate jurisdictions

Notifications & Email Behavior

• Improved reliability of automated notification jobs

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

We’ve released updates focused on stability, data accuracy, and making everyday tasks simpler for AHJs and Inspection Companies.

 This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

✨ New Features & Enhancements

• Add Edit button to user details: We added an Edit button to user profile to allow edit of User details.
• Add Inspector Name to Inspection Reports Page: Added Inspector Name details to Inspection Report Details Section
• Add Download ICS File to Calendar for Re-Inspections: ICS File download is now available on Scheduled Re-Inspections Dashboard

🛠 Platform Improvements

• Dashboard - Improve Dashboard layout for lists: Enhanced dashboard lists view to make more consistent across each module
• Full Role and Ownership Based Permissions for Premise Notes: Added role based permissions for roles within LIV to accommodate notes on premises. This allows for certain roles to be able to add/edit/delete Premises Notes according to permissions. 
• Improve Email Tracking logic: Enhanced email tracking management on the backend to display email opens by users. We are working to include additional front-end features to filter and view email tracking. 
• Increase Timeout for Account Verification Code: Increased the code validation timeout for end users during the registration process to avoid email sending delays and users not able to authenticate with the validation code.
• Mobile View on "Fill Report" action displayed AHJ Details and Premise Detail Modals Before Report Form: Adjusted Mobile (Phone) view to display the form view before the AHJ Details and Premise Details, streamlining access to LIV on a mobile phone.

🐞 Bug Fixes

• Bug - AHJ user gets an error when trying to access the Inspection Company: Resolved issue with accessing Inspection Company profile from AHJ User
• Bug - AHJ name not displayed and error shown when IC user edits a Premise: Resolved issue with IC user when editing a premise and the AHJ name not displaying. AHJ name now displays properly.
• Bug - Error when sending 'No Report Filed' emails: Resolved issue when sending 'No report filed' notification, the emails are sent successfully with no error.
• Fix AHJ's Inability to View Premise Users in Their Jurisdiction: AHJs can successfully navigate to the Users tab and select 'Premise User'. AHJs can view all Premise Users within their jurisdiction.
• Bug - Contacts with “Pending” Status Not Available When Sending Emails or Certificates: Allowed contacts that are "pending" adn/or "approved" are available to be selected as the contact associated to the Inspection Report(s)
• Bug - Intermittent issue where the page freezes after saving edits on Inspection Report: Resolved the issue where editing and saving the Inspection Report now properly saves the report and re-directs the user without pause.
• Bug - Download Inspection Report - Premises User: Resolved the issue to allow Premises Users to download the inspection report(s) from LIV.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

🛠 Platform Improvements

• Inspector - Dashboard-The Report Pending for AHJ Approval does not fit all screen sizes on the dashboard: Enhanced Dashboard view for Inspection Companies to leverage available space on dashboard
• Enhance Outstanding Deficiency Tab: The "Outstanding Deficiency" tab is updated to display both the title and the associated images for each deficiency listed in the Premises Details page.
• Default Contact On A Premise: Default Contact toggle added to Premises Contacts, so that a default contact can be selected and assigned to receive all premises related communications
• Optimize My Dashboard Loading Performance: Enhanced and optimized the Dashboard and My Dashboard loading and improved performance.
• Restore and Optimize Filtered Data Export Functionality (Inspection Reports, Deficiencies, Premises): Enhanced Data exports for Inspection Reports, Deficiencies and Premises to export according to set filter criteria.
• Past Due Report - Upcoming Inspection Report: Added additional columns for Premises Address in the Past Due and Upcoming Reports pages.
• Enhance Automated Deficiency Follow-Ups: Separate Templates for Internal vs External: Added an additional template feature for AHJ's for Internal and External Deficiency Followup email templates.

🐞 Bug Fixes

• Format issue with premise contact phone number: Resolved phone formatting issues across the system to standardize on phone entries.
• Bug - Search Menu - the search option disappears after search a criteria and scroll down on the list: Addressed bug where filtered content could remove the search component on premises, ensuring that the search component remains available.
• Bug - 'Save Coordinates' button fails to finish action for Premise Coordinates]: Resolved a backend method error by implementing the correct geofence containment logic, ensuring that the "Save Coordinates" button now successfully saves premise geofence updates. Users can reliably update and save geofence coordinates, with confirmation provided via a success notification.
• Bug - Fix Popup Box Persistence on Duplicate Premise Creation: Addressed an issue where the Duplicate Premise warning box was staying persistent on Premises Creation process.
• Bug - Using search text with double Apostrophes in text to find is not getting the expected result: Enhanced Search logic to account for double apostrophes in search criteria
• NROF - Fire Extinguisher System Type: Resolved extinguisher and additional system types to be available and included in the No Report on File process.
• Bug - IR fails to be deleted: Updated the deletion logic for Inspection Reports to allow users to delete reports that have no linked deficiencies. Adjusted backend validation and user interface controls to ensure compliant IRs without deficiencies can be successfully removed, improving workflow efficiency and aligning system behavior with user expectations.
• Bug - Logout Does Not Redirect to Login Page: Resolved logout redirect to login page.
• AHJ Inspector Does Not Have Open Search: Resolved inspector view to include OpenSearch functionality on Premises, Inspection Report, and Deficiency List
• Premise: Search/filter pagination does not reset correctly after applying a filter in the “Premise” section using double quotation marks: Addressed pagination on searched criteria ensuring that it matches with the appropriate filtered data.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

✨ New Features & Enhancements

• Post‑submission corrections via Pending Correction (IC can add deficiencies; no deletions): Enabled Inspection Companies to add deficiencies and change report status from Compliant to Deficient during the Pending Correction phase, while preventing deletion of existing deficiencies. Updated the workflow to ensure all corrections are initiated by AHJ, maintain a complete audit trail, and provide clear notifications and UI guidance throughout the correction and approval process. This enhancement improves deficiency tracking integrity, streamlines post-submission corrections, and ensures accurate communication to all stakeholders.
• In-line Deficiency Management with Digital Reports: When using the digital reports with the auto-deficiency creation process, we've updated the workflow to include an inline modal that will populate the field data from the inspection form into the Deficiency details, allowing you to enter the deficiency details immediately and then save. This will save the deficiency to the Form workflow, and allow you to continue with your report process without having to scroll to enter additional details. 
• Automated Deficiency Follow-up Notification (Second Notice): We have now added an automated deficiency follow up email notification template that can be configured to send based on a time interval set by the AHJ. This secondary notification follow up can be configured to your preference and timing, and will automatically send a follow up notice to premises contacts informing them the deficiency is still past due. To enable this feature, please connect with our support team.

🛠 Platform Improvements

• [AHJ]-[Parent AHJ sorter is not working properly]: Implemented and validated correct sorting logic for the AHJ parent column, ensuring that clicking the column title now consistently sorts entries as expected. This update improves data organization and enhances user experience when navigating and managing AHJ records.
• User Detail Request - Add City and State to Company Details: Enhanced the Company Details section by displaying City and State information, ensuring these fields are accurately populated from the API and removing redundant address fields to present clear, non-duplicative company location details for users.
• Adjustment Needed for Report Contact Visibility: Enhanced UI to ensure better visibility of contact information in Inspection Report Details page
• Role-Based Comment Permissions and Edit/Deletion Restrictions on Reports: Enhanced role-based logic for comment section on Inspection Report Details ensuring clarity of when specific comments can be added/edited/deleted for all users including AHJ, Inspection Company and Premises users.
• Filter By Internal Report Template Type: We've included a new Filter for Report Template Type, that can be used to filter off specific inspection template types. This is primarily used for Internal Reporting, but can also be used for any associated digital form templates being used in the system.
• Past Due Inspection Report - Mass Email - Assign Template: Added the ability to send a mass email using the Past Due Template from the "Past Due Inspection Report" page. You can now select, and will have the ability to mass email any selected user listed in the Past Due Inspection Report page and will send or re-send the past due email template.
• API: create webhooks api's: Introduced new API endpoints for managing webhooks, enabling users to programmatically create, update, and delete webhook configurations. This enhancement streamlines integration with external systems and automates event-driven workflows, providing greater flexibility and control for developers.
• Add manual trigger for report processing flow: Introduced a manual trigger option for the report processing flow, allowing users to initiate report generation and processing on demand. This enhancement enables faster access to downloadable report URLs and attachments, improving workflow flexibility and reducing wait times for report availability.
• Inspection Report Details - Deficiency List: Resolved in the inspection reports details page, under the outstanding deficiency view, we will now display the deficiency resolution date, and the resource that resolved the deficiency offering better visibility.
• Premise Details - PrePlan Map Icons - Improvement: Enhanced the Pre-plan module to ensure that pins are searchable, and placed in a scrolling component for better useability. We also included the GeoZone assignement button to be placed at the top of the map for better functionality. This will improve the use of the Pre Plan Module
• Custom Payment Receipt for Paid Internal Reports and Public Permit Payments: We've now added the ability to send invoices that will better represent the AHJ by offering a customized invoice template for use in internal paid inspections, and permits being offered. This will avoid end users receiving an invoice from LIV, where it primarily pertains to capturing a payment from the Fire Department
• Corrections on system type creation at AHJ Child: Updated the system to ensure that premises assigned by a Child AHJ now correctly receive the appropriate child system types, and retroactively corrected existing reports to reflect these assignments. This enhancement improves data consistency and ensures accurate reporting for all affected premises.
• Premises Details - Hydrant Fire Flow Field: We added a new field to the Premises Details to enter "Hydrant Fire Flow" to collect details associated to any Fire Hydrant and allow storage of Fire Hydrant Flow for tracking. This is an option field now available.

🐞 Bug Fixes

• Downloading Emailed Notices: Updated the email notice download functionality to ensure the full content of emailed notices is included in the generated PDF from the premises email log. Users can now reliably download complete email messages without missing or cut-off content, improving accuracy and record-keeping.
• Fix Search Query Handling for Apostrophes in Premise Names (OpenSearch): Enhanced the premise search functionality by updating query handling and OpenSearch analyzer configurations to properly support apostrophes in premise names. Users can now reliably find premises whether or not they include apostrophes in their search queries, ensuring consistent and accurate search results.
• Bug - [User List]-[Filter: Type - when you choose Owner type from filter, the filter label shows `Premise` instead of `Owner`]: Resolved user type filter to display Premise user, or Owner where applicable.
• Bug - [Inspection Report]-[Zoom - the zoom label is hover showpages input and the value must be expressed in percentages]: Enhanced inspection report Zoom feature to ensure proper zoom on any PDF uploaded report in the Inspection Report Details page.
• Bug - [Premise]-[Predefine search results do not filter the Premise List in AHJ and IC users]: Updated the search filtering logic for AHJ and IC users to correctly apply predefined search selections, ensuring the Premise list displays only relevant results. Resolved a backend error in the search helper function, enabling accurate filtering across all premise fields. Users now experience reliable and consistent search results when selecting predefined options.
• Bug -["Clear All" button does not restore default sort order after removing filters ]: Updated the filter removal logic so that clicking the "Clear All" button now consistently restores the default sort order (most recent items first by creation date) across the Premises, IR, and Deficiency List pages. This ensures a predictable and user-friendly experience when clearing filters, aligning the behavior with user expectations.
• undefined array key due date: Added validation to ensure the "due_date" array key is present before access, preventing undefined key errors and improving application stability. This update enhances error handling and ensures a smoother user experience when managing due dates.
• [BUG] Schedule Re-Inspection Date Selection: Resolved bug where selecting a specific calendar date, instead of the pre-defined day selection now allows save and creation.
• [BUG] - Deficiency Map View - Not displaying data or filtering to user: Resolved Deficiency Map View to display appropriately.
• External Premise Creation Form For Fire Watch Feature: Updated the external premise creation workflow to correctly transfer and display the entered address, ensure the AHJ field is populated and editable upon approval, and fully render the linked external form data within the premise profile. These enhancements provide a seamless experience for users managing Fire Watch premises, allowing AHJs to accurately view and manage all submitted information.
• State selection is missing data: Updated the data retrieval logic for state, country, and city selectors to ensure the full list of options is displayed. Adjusted backend queries and frontend rendering to prevent incomplete data loading, providing users with comprehensive and accurate selection choices.
• Fix compatibility issues at FE: Resolved front-end compatibility issues by updating component logic and standardizing styling across supported browsers. These changes ensure a consistent and reliable user experience regardless of browser or device.
• Bug - [Premise]-[Keep filter results when searching by predefine results]: Advanced Search component enhanced for when a specific result is selected, and will return that in the content view
• No Report On File Notice: Made several improvements to the No Report on File logic, to ensure that the notice is only sent to those System Types, that do not currently have an Inspection Report associated.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough. 

We're excited to announce two highly requested features, and several improvements and fixes to the latest release to the LIV platform. 

✨ New Features & Enhancements

• Fire Watch Now Live: Premises can now be placed on Fire Watch with detailed email notifications and dashboard visibility.

  • See the other announcement for details on this feature

• Dashboard and Assignment Filtering by GeoZone: AHJ users can now be assigned to GeoZones, enabling personalized dashboard "My Dashboard" views for better territory oversight.

  • See the other announcement for details on this feature

🛠 Platform Improvements

• Add Deficiency Follow-Up Date: Users can now include a follow-up date when adding a deficiency during report fill-out.
• Premise Export Issue Resolved: Export reliability has been improved to ensure all premise data is downloadable.
• Premise Creation Stability: Fixed intermittent issues during premise creation and improved performance for uploads.
• Improved Report Edit Workflow: Deficiencies can no longer be removed post-submission in the Inspection Report Edit component to ensure report integrity.
• Enhanced AHJ Report Analytics: Upgraded dashboard reporting for better visualization and data tracking.
• PrePlan UI Improvements: Updated UI for better usability when viewing or editing pins and geofences.
• User Type Filters Enhanced: Improved clarity when filtering users by type.
• Duplicate Premise Prevention: Address normalization now helps prevent accidental duplicate entries with cardinal directions (N S E W).
• Tax Display in Price Lists: Total amount in price lists now reflects AHJ taxes (if applicable) for transparency.
• System Type Inactivation Confirmation: Confirmation prompt added when disabling system types.

🐞 Bug Fixes

• Internal Report Image Save Fix: Ensured uploaded images are saved properly when using "Save and Continue."
• Premise Upload Error: Resolved UI error when uploading new premise files and file arrangement.
• Small Screen Contact View Fix: Improved mobile view for contact phone numbers.
• HazMat Certificate Redirect Fix: Fixed redirect issue after uploading HazMat certificates.
• Logout Console Errors Fixed: Cleaned up errors triggered during user sign-out.

💬 Need help or training on any of these updates? Reach out to our support team at support@livsafe.com or book a live walkthrough.

This release focuses on platform stability, improved search capabilities, UI consistency, and critical security improvements. Here's what’s new:

🔍 Search & Data Improvements

• Enhanced Search Accuracy: Improved support for field-specific and exact match queries using OpenSearch. (See additional post for full details)
• Resolved OpenSearch Sync Issues: Fixed issues preventing Premises, Inspection Reports, and Deficiencies from displaying expected results instantly
• Improved Field Suggestions: Search suggestions now correctly display based on matched field logic.

🐞 Bug Fixes

• Deficiencies Not Linking to Inspection Reports: Resolved missing links in certain Deficiency records.
• Report Pagination Error: Fixed a bug preventing scrolling past pages in large Inspection Reports.
• Header Display Issues: Corrected display issues where headers in Deficiency List did not freeze properly.
• Signed URLs Without Expiry: Resolved issue with download links having no expiration.
• Repeated Suggestions in Premise Search: Fixed a UI issue where suggestions duplicated premise names.

🛠 Backend Optimizations

• Improved Logging: Premise import now includes enhanced logging for better traceability.
• Bulk Operation Stability: Added safety checks and logic improvements to bulk update/delete actions.
• Inspection Report Job Fixes: Resolved logic issues in the report processing system that were causing failures.

🔐 Security Enhancements

• Document Viewer URLs Removed: Removed internal document and inspector certificate download URLs for improved security.
• XSS and API Permissions: Hardened input validations and restricted API access logic to prevent potential misuse.

✨ New Features & Enhancements

• Pending Correction Button Added: AHJs can now flag reports as needing corrections directly from the detail screen.
• Hyperlinked Premise Details: Premise names are now clickable from the Deficiency detail view.
• Email History for Inspection Companies: New audit trail logs are available for emails sent through the platform.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

We’ve supercharged your global search bar with Advanced Search capabilities — giving you more precision, faster results, and better control over your search queries.

✨ What’s New?

You can now use field-specific filters and exact phrase matching to search across key data in LIV. This update is especially useful for AHJs and inspection companies, managing large volumes of premises, reports, and deficiencies.

🔑 Examples:

• address:123 Main — filter by address
• name:McDonald's — filter by premises name
• "123 Main Street" — find an exact phrase
• name:"McDonald's", report_id:IR11-2342 — combine filters with commas

🔍 Supported Fields:

• PremiseID
• Name
• Address
• Reference (Reference ID)
• AHJ

🔍 Supported Pages:

• Premises
• Inspection Report
• Deficiency List

📝 Field names are case-insensitive, and invalid fields will be safely ignored.

🧠 Pro Tips:

• Press Enter or Comma to apply a filter
• Use quotes for exact matches
• Double-click a filter to edit it
• Click × to remove it
• Use the built-in help tooltip for quick guidance (see screenshot above)

🔐 Built for Security & Speed
This update is built on OpenSearch query syntax with safe handling for invalid inputs, special characters, and performance-optimized queries.

📣 Start using Advanced Search today!
Try searching by report ID, filter by exact address , or quickly track deficiencies across your jurisdiction.

Have questions or feedback? Contact Support

— The LIV Team 🔥

We’re excited to share a batch of new features, improvements, bug fixes, and security upgrades — all designed to make the LIV platform faster, safer, and easier to use.

✨ New Features

• Added scheduled syncs for Deficiencies and Inspection Reports for up-to-date data.
• Enhanced premise lookups and API response fields for smoother integrations.
• New filter and download option for Public Permit Submissions.
• Expanded Certificate details visible in User Management.
• Improved execution context logging for OpenSearch sync jobs.
• Various backend feature enhancements to support OpenSearch and improve data consistency.

🛠 Improvements

• Improved Certificate Image Upload and Certificate ID handling for Inspection Company Profiles.
• Enhanced premise import processing with better error handling.

🐞 Bug Fixes

• Resolved issues with “No Report on File” displaying incorrectly on the AHJ section.
• Fixed Inspection Report list status not updating automatically.
• Corrected Premises “Send Mass Email” display issue.

🔐 Security Enhancements

• Hardened user enumeration handling in login and forgot password flows.
• Added server-side password complexity validation for stronger security.

💡 Need help or want a personalized walkthrough?
Reach out to support@livsafe.com or book a session with our team!

🔍 OpenSearch Integration Now Live for Faster Search and Smoother Navigation

We’re excited to announce a major infrastructure and performance upgrade to the LIV platform — the rollout of OpenSearch across key areas of the app.

🚀 What’s New?

We’ve implemented OpenSearch indexing and filtering for the following:

• Premises
• Inspection Reports
• Deficiency List

This upgrade affects both backend processing and frontend search experience, enabling:

✅ Faster search across large datasets

✅ Real-time filtering with improved accuracy

✅ More scalable infrastructure for future growth

✅ Foundation for autocomplete and full-text filtering enhancements

✅ Unified Search Bar for all data associated to your current view

💡 Why it Matters

Whether you're an AHJ managing thousands of properties or a contractor reviewing inspection history, search and report access just got significantly faster and more reliable.

This enhancement also enables new filtering options and improved data sync across systems — with more smart features on the way.

✅ What We Upgraded

Behind the scenes, we’ve:

• Migrated key views to use OpenSearch indexing
• Rebuilt the UI search experience for Premises, Deficiencies, and Inspection Reports
• Implemented autocomplete, filter by ID, and scalable architecture for future growth

⚠️ Note - OpenSearch is limited to view up to 10,000 records at a given time. To pair down the results, you can adjust by different filters in the dataset. You will notice a new view on the UI displaying the overall quantity of data based on the current search and/or filter results. 

🐞 Bug Fixes and Improvements

• Added the Contacts mailing address to the Contact Details in Premises
• Price List Header is now locked on the Price List View (Additional View for all assigned AHJ's by System Type coming soon!)
• Acceptance Test filter is now functionally showing properly
• Filter options for the Email Log have been enhanced
• Resolved an Issue where contacts were not displaying in the dropdown to send email notifications

Need help exploring the new search features or want a quick walkthrough?

📧 Reach out to support@livsafe.com or book a session with our team.