Every third-party report that lands in your program still has to be read, checked against what your code requires, and followed up on when something's missing. On September 2, two departments walk through what changed when a dedicated team took on that work.
Maui Fire Department and Nampa Fire Protection District both started with LIV Compliance Review Services this year. The team is now called Inspection Partner Success. Across the AHJs running it: 88% of reports compliant once deficiencies are cleared, and deficiencies closing in about 20 days on average.

Moderator
Cole Harding — Co-Founder & Chief Customer Officer, LIV

Panelists

• Captain Parrish Purdy — Fire Captain, Inspections, Maui Fire Department
• Fire Marshal Elijah Effinger — Nampa Fire Protection District
• Brooks Cato — Inspection Contractor, Fire Protection Services, LLC
• Ron Johnson — Director of Industry Solutions, LIV

Details
Wednesday, September 2 · 12pm PT / 2pm CT / 3pm ET · 60 minutes, including live Q&A

Register

Registrants who are unable to attend live will receive the recording.

When you submit an inspection report at a premises for a system type with outstanding deficiencies, you'll now be asked to review and action each one before you can submit.

For each outstanding deficiency, choose:

• Resolved — it's been fixed. The original closes out and won't carry forward.
• Still Deficient — it's still an issue. It's automatically carried forward to your new report (you can edit details if conditions changed), and both records are linked.
• Not Reviewed — you're intentionally skipping it. It stays outstanding and will come up again on future reports for that system type until it’s resolved.

Where you'll see it: In manual report upload, a warning appears before submit with a "Review Deficiencies" step. In AI report upload, outstanding deficiencies appear inline alongside AI-extracted findings, labeled "Outstanding from prior report," with the same action controls. Submission is disabled until every outstanding item has been actioned.

For full details, please see Deficiency Review & Transfer tutorial and video in our knowledge base.

Upload one report or a whole batch at once, and get accurate, ready-to-review data back automatically — matched to the right premises and system type, with deficiencies already flagged. Track each file's progress, get notified the moment a report's ready, and submit it straight into the system.

See how it works — watch the video in our knowledge base.

We've cleaned up how inspection report fields are labeled throughout the platform. You'll now see "Report Type" (for Compliant/Deficient classification) and "Report Status" (for approval status) used consistently in tables, filters, and exports — no more confusing variations.

Latest Updates to the LIV Inspection Platform

We’ve rolled out several improvements to enhance reliability, usability, and data access across the platform.

🔧 Improvements

Unsaved Work Protection
The app now prompts you to reload instead of auto-refreshing, ensuring your form entries are never lost during an inspection.

Report Downloads Fixed
Inspection reports now export all pages correctly. Previously, some reports were truncated due to size limitations.

Premises Export Without Filters
AHJ users can now download the full premises list without needing to apply filters first.

🐞 Bug Fixes

• Fixed issue with reference number hyphens
• Improved clarity of address field labels
• Resolved Super Admin report deletion issue when deficiencies were present

👉 Read the full release notes

We’ve released updates to our application, fixing bugs and introducing new features.

Premises List & Detail Pages

• Fixed sorting of the Premises List by Premises Name so it now works as expected both A-Z and Z-A.
• Added ability to filter Premises List by Fire Watch Status.
• Refined the System Types tab of the Premises Detail page to more clearly distinguish among:
  • Last Date of Service = date of the last known inspection performed outside of LIV, if known.
  • Inspection Date = date of the most recent inspection report for that system type uploaded into LIV.
  • Renewal Date = date the next inspection for that system type is due, calculated using the renewal plan of the system type and either the Last Date of Service (if the most recent known inspection occurred outside LIV) or Inspection Date (if the most recent known inspection was uploaded to LIV).

AHJ Price Lists

• Fixed permissions-related issue which was preventing a small number of Inspection Company users from being able to view the report upload prices lists for the AHJs they serve.

Notifications & Email Behavior

• Enhanced our Deficiency Notifications to allow users to specify multiple, comma-separated email addresses for additional recipients. This is supported both from the Deficiency List page as well as the Inspection Report Detail page.

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

What’s New? 

🤖 Meet Scout  - Your New Support Companion

Our new AI-powered chatbot helps you find answers fast by instantly showing you the most relevant Help Center articles.

📚 A New & Improved Help Center

We’ve refreshed our Help Center with:

• Clearer organization
• Smarter search options
• Updated articles for better self-service

💬 An Enhanced Support Experience (Powered by Intercom)

With our new support platform, you’ll enjoy:

• Real-time updates on your requests
• Improved self-service options
• A new streamlined experience across chat, email, and phone
• Customer satisfaction surveys to share feedback and help us improve

✅ What’s Not Changing

While our tools are getting an upgrade, your favorite ways to reach us stay the same, and our support hours remain Monday–Friday, 7 AM–6 PM MST.

✉️  You can always email us at support@livsafe.com
📞  For anything urgent, you can always call us at 1-855-225-4822. 

We’re just adding more ways to support you and provide the best experience.

Thank you for being part of the LIV community, we appreciate you!

The LIV Team

We’ve released updates focused on improving report exports, edit workflows, and overall system reliability.

Report Exports & Downloads

• Fixed issues that caused images to be missing or inaccessible in downloaded inspection reports
• Improved reliability of report export links for records and public requests
• Ensured report downloads include all associated inspection data as expected

Editing & Data Consistency

• Improved consistency between view and edit screens for inspection and system details
• Added missing fields to edit views so information matches what is shown in read-only views
• Fixed cases where AHJ or system information did not display correctly for certain users
• Added all associated deficiency images to the deficiency details

Premises & Reporting Rules

• Prevented new inspection reports from being created under inactive or disabled AHJs
• Improved validation to ensure reports are only submitted in appropriate jurisdictions

Notifications & Email Behavior

• Improved reliability of automated notification jobs

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

We’ve released updates focused on stability, data accuracy, and making everyday tasks simpler for AHJs and Inspection Companies.

 This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

✨ New Features & Enhancements

• Add Edit button to user details: We added an Edit button to user profile to allow edit of User details.
• Add Inspector Name to Inspection Reports Page: Added Inspector Name details to Inspection Report Details Section
• Add Download ICS File to Calendar for Re-Inspections: ICS File download is now available on Scheduled Re-Inspections Dashboard

🛠 Platform Improvements

• Dashboard - Improve Dashboard layout for lists: Enhanced dashboard lists view to make more consistent across each module
• Full Role and Ownership Based Permissions for Premise Notes: Added role based permissions for roles within LIV to accommodate notes on premises. This allows for certain roles to be able to add/edit/delete Premises Notes according to permissions. 
• Improve Email Tracking logic: Enhanced email tracking management on the backend to display email opens by users. We are working to include additional front-end features to filter and view email tracking. 
• Increase Timeout for Account Verification Code: Increased the code validation timeout for end users during the registration process to avoid email sending delays and users not able to authenticate with the validation code.
• Mobile View on "Fill Report" action displayed AHJ Details and Premise Detail Modals Before Report Form: Adjusted Mobile (Phone) view to display the form view before the AHJ Details and Premise Details, streamlining access to LIV on a mobile phone.

🐞 Bug Fixes

• Bug - AHJ user gets an error when trying to access the Inspection Company: Resolved issue with accessing Inspection Company profile from AHJ User
• Bug - AHJ name not displayed and error shown when IC user edits a Premise: Resolved issue with IC user when editing a premise and the AHJ name not displaying. AHJ name now displays properly.
• Bug - Error when sending 'No Report Filed' emails: Resolved issue when sending 'No report filed' notification, the emails are sent successfully with no error.
• Fix AHJ's Inability to View Premise Users in Their Jurisdiction: AHJs can successfully navigate to the Users tab and select 'Premise User'. AHJs can view all Premise Users within their jurisdiction.
• Bug - Contacts with “Pending” Status Not Available When Sending Emails or Certificates: Allowed contacts that are "pending" adn/or "approved" are available to be selected as the contact associated to the Inspection Report(s)
• Bug - Intermittent issue where the page freezes after saving edits on Inspection Report: Resolved the issue where editing and saving the Inspection Report now properly saves the report and re-directs the user without pause.
• Bug - Download Inspection Report - Premises User: Resolved the issue to allow Premises Users to download the inspection report(s) from LIV.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.