This release focuses on platform stability, improved search capabilities, UI consistency, and critical security improvements. Here's what’s new:

🔍 Search & Data Improvements

• Enhanced Search Accuracy: Improved support for field-specific and exact match queries using OpenSearch. (See additional post for full details)
• Resolved OpenSearch Sync Issues: Fixed issues preventing Premises, Inspection Reports, and Deficiencies from displaying expected results instantly
• Improved Field Suggestions: Search suggestions now correctly display based on matched field logic.

🐞 Bug Fixes

• Deficiencies Not Linking to Inspection Reports: Resolved missing links in certain Deficiency records.
• Report Pagination Error: Fixed a bug preventing scrolling past pages in large Inspection Reports.
• Header Display Issues: Corrected display issues where headers in Deficiency List did not freeze properly.
• Signed URLs Without Expiry: Resolved issue with download links having no expiration.
• Repeated Suggestions in Premise Search: Fixed a UI issue where suggestions duplicated premise names.

🛠 Backend Optimizations

• Improved Logging: Premise import now includes enhanced logging for better traceability.
• Bulk Operation Stability: Added safety checks and logic improvements to bulk update/delete actions.
• Inspection Report Job Fixes: Resolved logic issues in the report processing system that were causing failures.

🔐 Security Enhancements

• Document Viewer URLs Removed: Removed internal document and inspector certificate download URLs for improved security.
• XSS and API Permissions: Hardened input validations and restricted API access logic to prevent potential misuse.

✨ New Features & Enhancements

• Pending Correction Button Added: AHJs can now flag reports as needing corrections directly from the detail screen.
• Hyperlinked Premise Details: Premise names are now clickable from the Deficiency detail view.
• Email History for Inspection Companies: New audit trail logs are available for emails sent through the platform.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

We’ve supercharged your global search bar with Advanced Search capabilities — giving you more precision, faster results, and better control over your search queries.

✨ What’s New?

You can now use field-specific filters and exact phrase matching to search across key data in LIV. This update is especially useful for AHJs and inspection companies, managing large volumes of premises, reports, and deficiencies.

🔑 Examples:

• address:123 Main — filter by address
• name:McDonald's — filter by premises name
• "123 Main Street" — find an exact phrase
• name:"McDonald's", report_id:IR11-2342 — combine filters with commas

🔍 Supported Fields:

• PremiseID
• Name
• Address
• Reference (Reference ID)
• AHJ

🔍 Supported Pages:

• Premises
• Inspection Report
• Deficiency List

📝 Field names are case-insensitive, and invalid fields will be safely ignored.

🧠 Pro Tips:

• Press Enter or Comma to apply a filter
• Use quotes for exact matches
• Double-click a filter to edit it
• Click × to remove it
• Use the built-in help tooltip for quick guidance (see screenshot above)

🔐 Built for Security & Speed
This update is built on OpenSearch query syntax with safe handling for invalid inputs, special characters, and performance-optimized queries.

📣 Start using Advanced Search today!
Try searching by report ID, filter by exact address , or quickly track deficiencies across your jurisdiction.

Have questions or feedback? Contact Support

— The LIV Team 🔥

We're excited to share this latest release filled with important fixes, enhancements, and security updates to improve your experience.

🐞 Bug Fixes

• Fixed dashboard filter issues in Premise Detail view not loading correctly.
• Restored visibility of Certificate File Actions when file names are long.
• Corrected display overlap in Contact Details at smaller window sizes.
• Resolved red envelope status indicator not updating on Deficiency Log.
• Prevented 500 errors when AHJ users tried editing AHJ Analysis Reports.
• Fixed intermittent issues with the Report Filed column display.

🛠 Improvements

• Improved field validation and classification for deficiency submissions.
• Enhanced OpenSearch query parsing for better search precision.
• Optimized premise import by batching inserts for efficiency.
• Improved syncing and system logic for displaying all occupancy types.
• Allowed editable input for Address Line 2 in Premises UI.

✨ New Features

• Enabled previewing of Public Permits for all user types.
• Created new API endpoints for retrieving premise and technician details.
• Added functionality to create, update, delete, and list premise contacts for IC roles.
• Refined syncing behavior for occupancy type visibility.

💡 Have questions or need help?
Reach out to support@livsafe.com or book a walkthrough session with our team.

We’re excited to share a batch of new features, improvements, bug fixes, and security upgrades — all designed to make the LIV platform faster, safer, and easier to use.

✨ New Features

• Added scheduled syncs for Deficiencies and Inspection Reports for up-to-date data.
• Enhanced premise lookups and API response fields for smoother integrations.
• New filter and download option for Public Permit Submissions.
• Expanded Certificate details visible in User Management.
• Improved execution context logging for OpenSearch sync jobs.
• Various backend feature enhancements to support OpenSearch and improve data consistency.

🛠 Improvements

• Improved Certificate Image Upload and Certificate ID handling for Inspection Company Profiles.
• Enhanced premise import processing with better error handling.

🐞 Bug Fixes

• Resolved issues with “No Report on File” displaying incorrectly on the AHJ section.
• Fixed Inspection Report list status not updating automatically.
• Corrected Premises “Send Mass Email” display issue.

🔐 Security Enhancements

• Hardened user enumeration handling in login and forgot password flows.
• Added server-side password complexity validation for stronger security.

💡 Need help or want a personalized walkthrough?
Reach out to support@livsafe.com or book a session with our team!

🔍 OpenSearch Integration Now Live for Faster Search and Smoother Navigation

We’re excited to announce a major infrastructure and performance upgrade to the LIV platform — the rollout of OpenSearch across key areas of the app.

🚀 What’s New?

We’ve implemented OpenSearch indexing and filtering for the following:

• Premises
• Inspection Reports
• Deficiency List

This upgrade affects both backend processing and frontend search experience, enabling:

✅ Faster search across large datasets

✅ Real-time filtering with improved accuracy

✅ More scalable infrastructure for future growth

✅ Foundation for autocomplete and full-text filtering enhancements

✅ Unified Search Bar for all data associated to your current view

💡 Why it Matters

Whether you're an AHJ managing thousands of properties or a contractor reviewing inspection history, search and report access just got significantly faster and more reliable.

This enhancement also enables new filtering options and improved data sync across systems — with more smart features on the way.

✅ What We Upgraded

Behind the scenes, we’ve:

• Migrated key views to use OpenSearch indexing
• Rebuilt the UI search experience for Premises, Deficiencies, and Inspection Reports
• Implemented autocomplete, filter by ID, and scalable architecture for future growth

⚠️ Note - OpenSearch is limited to view up to 10,000 records at a given time. To pair down the results, you can adjust by different filters in the dataset. You will notice a new view on the UI displaying the overall quantity of data based on the current search and/or filter results. 

🐞 Bug Fixes and Improvements

• Added the Contacts mailing address to the Contact Details in Premises
• Price List Header is now locked on the Price List View (Additional View for all assigned AHJ's by System Type coming soon!)
• Acceptance Test filter is now functionally showing properly
• Filter options for the Email Log have been enhanced
• Resolved an Issue where contacts were not displaying in the dropdown to send email notifications

Need help exploring the new search features or want a quick walkthrough?

📧 Reach out to support@livsafe.com or book a session with our team.

We’ve made key improvements and fixes to enhance platform performance, streamline workflows, and increase reliability. Here’s what’s new in this release:

✨ New Features & Improvements

• Added support for multiple KnoxBox locations per side of a building
• Added  Address Line 2 column to Premises
• Enhanced column for Building Number in Premise list
• Enabled role-based system notification reading for premise users
• Improved file streaming and batch consistency in import tools
• Adjusted file size tracking during report generation
• Migrated legacy report data to correct report filed status

🐞 Bug Fixes

• Fixed persistent loading after switching back to Super Admin from IC user
• Resolved digital report issues seen in production
• Improved CSV import reliability and resolved “too many attempts” errors
• Corrected display of service fees in AHJ system view
• Fixed "Undo Changes" button in AHJ Notification Setup
• Resolved errors in Deficiency Log and role access to Inspection Company list
• Standardized “AHJ” label across the platform

🧱 Infrastructure Enhancements

• Provisioned AWS OpenSearch (Elasticsearch) for improved indexing and search (Backend Improvements in preparation for streamlined search tools will be implemented on the front end in a future release.)

💡 Need help or want a personalized walkthrough?
Email us at support@livsafe.com or book a session with our team.

We’ve rolled out a new batch of updates to improve your experience on the LIV platform. Here’s a quick overview of what’s new:

✨ New Features

• Improved user validation handling when IC admins add new users
• Logging enhancements to capture production-level events
• Report upload duplication validation, and better error logging and prompts for end users on Fill Report actions

🛠 Improvements

• Filter enhancements made throughout the application to provide more consistent filter results
• Search functionality improvements made througout the application to enhance search features

🐞 Bug Fixes

• Fixed an issue with payment status filters displaying incorrect labels in Inspection Reports
• Resolved errors triggered when changing user types in the User Management screen
• Corrected inaccurate “Report Filed” status updates for premises after submissions
• Fixed missing permit status filters in Activity Logs
• Resolved display issues in communication template filters and system type dropdowns
• Fixed permission errors on AHJ-created reports not appearing correctly
• Addressed formatting inconsistencies in the Premise Options dropdown

Need help or want a walkthrough of the latest features?
📧 Contact us at support@livsafe.com or book a demo with our team!

We’re excited to share the latest enhancements to the LIV platform! This release includes new features, system improvements, and key fixes to further streamline your inspection, compliance, and communication workflows.

🚀 New Features

✅ New Report Status: Pending Correction

A new status, Pending Correction, is now available in the inspection report workflow. This helps identify reports that require revision before approval, offering more flexibility in managing the report lifecycle. This can now be used in place of a rejected report status, and will notify the Inspection Company, that initial information is required or the report needs correction before approval. 

🔔 Enhanced Notification Preferences

You now have greater control over notification settings:

• Set preferences at both premises and system type levels
• Choose how and when notices are received
• Customize automated reminders by system type

🏢 Premises Management Upgrades

• Occupancy Type Filter: Improved Occupancy Type filter on premises page
• Enhanced Outstanding Deficiency List: Improved performance and usability
• Smarter Address Search: Easier and faster location lookups, including a new Search by Address bar directly in Premises (We will add this feature to Inspection Reports in an upcoming release as well)

📄 Certificate of Compliance for Deficiencies

Send a Certificate of Compliance email directly from the resolved deficiencies actions, enabling streamlined proof-of-resolution tracking.

⚙️ Platform Improvements

🔍 Improved Search Functionality

• Faster, more relevant results across the app
• Refined search bar UI
• Enhanced support for filtering large data sets

🖥️ UI & UX Enhancements

• Updated terminology for better clarity around report status (e.g., accepted → approved)
• Better layout for developer tools and resources for API Integration(s)
• Resolved double-scroll issue in the Outstanding Deficiency dashboard

🔐 Security Enhancements

• Improved permission checks across modules
• Stronger organization-level data segregation
• Input validation improvements to enhance data integrity

🐞 Bug Fixes

• Fixed email verification edge cases
• Corrected issues in the Company Inspector Price List tool
• Improved validation logic for password confirmation during user setup in API webhook
• Resolved broken Past Due report detail links
• Fixed intermittent login/authentication errors
• Addressed layout issues in premises and inspector views
• Enhanced general error handling across modules

🛠 API Updates

• New Add User to Inspection Company endpoint
• Performance tuning on high-volume endpoints
• More informative error messages in API responses
• Documentation updates for easier third-party integration

If you have feedback or encounter any issues, please reach out to our support team at support@livsafe.com. Your input helps us make LIV better every day!

– The LIV Product Team

🚀 LIV Platform Update – April 2025

We’ve rolled out a fresh update to the LIV platform with improvements that make inspections smoother, data clearer, and your experience more reliable. Here’s what’s new:

🔧 System Enhancements

• Improved Filtering: Labels and premises now return accurate results, including those with no reports filed.
• Smoother Report Creation: We’ve fixed an issue that caused errors when no contact was selected during report creation.
• Clearer Premise Dropdowns: Visual updates were made to dropdown menus for easier navigation.

📍 New Feature: Enhanced Price List Page

You can now manage pricing and jurisdiction details more efficiently with the redesigned Price List tool:

• Select a jurisdiction to view inspection pricing by system type.
• Access a jurisdiction map with clear boundary overlays.
• Instantly download the official Contractor Letter for that AHJ.
• Assign or update AHJs in your service area directly from the Price List page.
  
  
  

📩 Communication Upgrades

• Resolved Deficiency Notices: You can now successfully send resolved notices from the deficiency list.
• Knox Box Notes Visibility: Important Knox Box notes are now clearly displayed on premise profiles.

💡 User Experience Fixes

• No More Duplicate Menus: We’ve cleaned up repeated sidebar menu entries for IC users.
• Updated Language: Small but helpful copy changes to improve clarity in the interface.

⚙️ Performance & Security

• Threat Detection Improvements: Enhanced security features now help identify and prevent suspicious activity.
• Faster Data Handling: Indexing updates mean quicker loading of large data sets.
• Framework Upgrades: Behind the scenes, we’ve upgraded our systems to keep things fast, modern, and secure.

Need help or want a quick walkthrough?
📧 Reach out at support@livsafe.com or
📅 Book a demo with our team today to get personal training on the new platform.

Thanks for trusting LIV to keep your community safe and compliant. 💪

New & Notable Features

Inspection & Deficiency Enhancements

• Inspection Companies can now upload profile pictures, allowing better identification within the system.
• Deficiency Follow-up Dashboard now provides better tracking of outstanding deficiencies.
• System-wide deficiency resolution improvements, ensuring more accurate tracking of resolved deficiencies.
• Email Tracking of opened emails has been added to the dashboard - We will continue to enhance this feature on the premises email log view as well in upcoming releases

Performance & Stability Fixes

• Bulk email sending optimized, preventing delivery failures and ensuring emails reach intended recipients.
• Filter option for multiple AHJs in Inspection Reports, making it easier to view reports across jurisdictions.
• Contact list and email logging updates, allowing better tracking of deficiency resolution emails.
• Improved Inspection Report filtering, with increased limits on items displayed in company filters.
• AHJ GeoFence updates, now supporting custom color selection for better map visualization.

User Experience & Interface Improvements

• Updated UI elements and verbiage in Upcoming Inspection Reports for better clarity.
• Corrected PDF margins across reports to prevent content overflow.
• Resolved layout and UI inconsistencies on Premises view for better navigation.
• Fixes applied to Geo Pin Notes to ensure unique note assignments across pins.
• Updated headers and UI elements for better readability across devices.
• Outstanding Deficiency Notification Icon has been adjusted for better visibility of pending deficiencies on Premises Detail View

Need Help?

If you have any questions or need assistance with these updates, please reach out to our support team at support@livsafe.com

We appreciate your patience, as we work through some of the items on our v2 release. As always, we welcome your feedback.