We’re currently upgrading our support phone systems to improve reliability and service quality. During this upgrade, you may experience temporary issues reaching us at our primary support number:

📞 1-855-225-4822

If you’re unable to connect, our support team is still fully available and can be reached directly at:

📱 +1 (208) 417-7270

This alternate number will connect you directly with our support team while the upgrade is in progress.

We appreciate your patience as we make these improvements and apologize for any inconvenience. As always, our team is here to help and ensure you receive the support you need.

Thank you for partnering with LIV.

We’ve released updates to our application, fixing bugs and introducing new features.

Premises List & Detail Pages

• Fixed sorting of the Premises List by Premises Name so it now works as expected both A-Z and Z-A.
• Added ability to filter Premises List by Fire Watch Status.
• Refined the System Types tab of the Premises Detail page to more clearly distinguish among:
  • Last Date of Service = date of the last known inspection performed outside of LIV, if known.
  • Inspection Date = date of the most recent inspection report for that system type uploaded into LIV.
  • Renewal Date = date the next inspection for that system type is due, calculated using the renewal plan of the system type and either the Last Date of Service (if the most recent known inspection occurred outside LIV) or Inspection Date (if the most recent known inspection was uploaded to LIV).

AHJ Price Lists

• Fixed permissions-related issue which was preventing a small number of Inspection Company users from being able to view the report upload prices lists for the AHJs they serve.

Notifications & Email Behavior

• Enhanced our Deficiency Notifications to allow users to specify multiple, comma-separated email addresses for additional recipients. This is supported both from the Deficiency List page as well as the Inspection Report Detail page.

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

What’s New? 

🤖 Meet Scout  - Your New Support Companion

Our new AI-powered chatbot helps you find answers fast by instantly showing you the most relevant Help Center articles.

📚 A New & Improved Help Center

We’ve refreshed our Help Center with:

• Clearer organization
• Smarter search options
• Updated articles for better self-service

💬 An Enhanced Support Experience (Powered by Intercom)

With our new support platform, you’ll enjoy:

• Real-time updates on your requests
• Improved self-service options
• A new streamlined experience across chat, email, and phone
• Customer satisfaction surveys to share feedback and help us improve

✅ What’s Not Changing

While our tools are getting an upgrade, your favorite ways to reach us stay the same, and our support hours remain Monday–Friday, 7 AM–6 PM MST.

✉️  You can always email us at support@livsafe.com
📞  For anything urgent, you can always call us at 1-855-225-4822. 

We’re just adding more ways to support you and provide the best experience.

Thank you for being part of the LIV community, we appreciate you!

The LIV Team

We’ve released updates focused on improving report exports, edit workflows, and overall system reliability.

Report Exports & Downloads

• Fixed issues that caused images to be missing or inaccessible in downloaded inspection reports
• Improved reliability of report export links for records and public requests
• Ensured report downloads include all associated inspection data as expected

Editing & Data Consistency

• Improved consistency between view and edit screens for inspection and system details
• Added missing fields to edit views so information matches what is shown in read-only views
• Fixed cases where AHJ or system information did not display correctly for certain users
• Added all associated deficiency images to the deficiency details

Premises & Reporting Rules

• Prevented new inspection reports from being created under inactive or disabled AHJs
• Improved validation to ensure reports are only submitted in appropriate jurisdictions

Notifications & Email Behavior

• Improved reliability of automated notification jobs

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

 This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

✨ New Features & Enhancements

• Add Edit button to user details: We added an Edit button to user profile to allow edit of User details.
• Add Inspector Name to Inspection Reports Page: Added Inspector Name details to Inspection Report Details Section
• Add Download ICS File to Calendar for Re-Inspections: ICS File download is now available on Scheduled Re-Inspections Dashboard

🛠 Platform Improvements

• Dashboard - Improve Dashboard layout for lists: Enhanced dashboard lists view to make more consistent across each module
• Full Role and Ownership Based Permissions for Premise Notes: Added role based permissions for roles within LIV to accommodate notes on premises. This allows for certain roles to be able to add/edit/delete Premises Notes according to permissions. 
• Improve Email Tracking logic: Enhanced email tracking management on the backend to display email opens by users. We are working to include additional front-end features to filter and view email tracking. 
• Increase Timeout for Account Verification Code: Increased the code validation timeout for end users during the registration process to avoid email sending delays and users not able to authenticate with the validation code.
• Mobile View on "Fill Report" action displayed AHJ Details and Premise Detail Modals Before Report Form: Adjusted Mobile (Phone) view to display the form view before the AHJ Details and Premise Details, streamlining access to LIV on a mobile phone.

🐞 Bug Fixes

• Bug - AHJ user gets an error when trying to access the Inspection Company: Resolved issue with accessing Inspection Company profile from AHJ User
• Bug - AHJ name not displayed and error shown when IC user edits a Premise: Resolved issue with IC user when editing a premise and the AHJ name not displaying. AHJ name now displays properly.
• Bug - Error when sending 'No Report Filed' emails: Resolved issue when sending 'No report filed' notification, the emails are sent successfully with no error.
• Fix AHJ's Inability to View Premise Users in Their Jurisdiction: AHJs can successfully navigate to the Users tab and select 'Premise User'. AHJs can view all Premise Users within their jurisdiction.
• Bug - Contacts with “Pending” Status Not Available When Sending Emails or Certificates: Allowed contacts that are "pending" adn/or "approved" are available to be selected as the contact associated to the Inspection Report(s)
• Bug - Intermittent issue where the page freezes after saving edits on Inspection Report: Resolved the issue where editing and saving the Inspection Report now properly saves the report and re-directs the user without pause.
• Bug - Download Inspection Report - Premises User: Resolved the issue to allow Premises Users to download the inspection report(s) from LIV.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

🛠 Platform Improvements

• Inspector - Dashboard-The Report Pending for AHJ Approval does not fit all screen sizes on the dashboard: Enhanced Dashboard view for Inspection Companies to leverage available space on dashboard
• Enhance Outstanding Deficiency Tab: The "Outstanding Deficiency" tab is updated to display both the title and the associated images for each deficiency listed in the Premises Details page.
• Default Contact On A Premise: Default Contact toggle added to Premises Contacts, so that a default contact can be selected and assigned to receive all premises related communications
• Optimize My Dashboard Loading Performance: Enhanced and optimized the Dashboard and My Dashboard loading and improved performance.
• Restore and Optimize Filtered Data Export Functionality (Inspection Reports, Deficiencies, Premises): Enhanced Data exports for Inspection Reports, Deficiencies and Premises to export according to set filter criteria.
• Past Due Report - Upcoming Inspection Report: Added additional columns for Premises Address in the Past Due and Upcoming Reports pages.
• Enhance Automated Deficiency Follow-Ups: Separate Templates for Internal vs External: Added an additional template feature for AHJ's for Internal and External Deficiency Followup email templates.

🐞 Bug Fixes

• Format issue with premise contact phone number: Resolved phone formatting issues across the system to standardize on phone entries.
• Bug - Search Menu - the search option disappears after search a criteria and scroll down on the list: Addressed bug where filtered content could remove the search component on premises, ensuring that the search component remains available.
• Bug - 'Save Coordinates' button fails to finish action for Premise Coordinates]: Resolved a backend method error by implementing the correct geofence containment logic, ensuring that the "Save Coordinates" button now successfully saves premise geofence updates. Users can reliably update and save geofence coordinates, with confirmation provided via a success notification.
• Bug - Fix Popup Box Persistence on Duplicate Premise Creation: Addressed an issue where the Duplicate Premise warning box was staying persistent on Premises Creation process.
• Bug - Using search text with double Apostrophes in text to find is not getting the expected result: Enhanced Search logic to account for double apostrophes in search criteria
• NROF - Fire Extinguisher System Type: Resolved extinguisher and additional system types to be available and included in the No Report on File process.
• Bug - IR fails to be deleted: Updated the deletion logic for Inspection Reports to allow users to delete reports that have no linked deficiencies. Adjusted backend validation and user interface controls to ensure compliant IRs without deficiencies can be successfully removed, improving workflow efficiency and aligning system behavior with user expectations.
• Bug - Logout Does Not Redirect to Login Page: Resolved logout redirect to login page.
• AHJ Inspector Does Not Have Open Search: Resolved inspector view to include OpenSearch functionality on Premises, Inspection Report, and Deficiency List
• Premise: Search/filter pagination does not reset correctly after applying a filter in the “Premise” section using double quotation marks: Addressed pagination on searched criteria ensuring that it matches with the appropriate filtered data.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

We're excited to announce that LIV is now integrated with First Due, bringing fire departments a powerful new way to manage fire and life safety compliance — seamlessly and in real time.

What This Means for You:

This integration bridges two leading platforms to provide:

• Real-time inspection report syncing between LIV and First Due.
• Automatic updates on deficiencies, compliance status, and System Types across both systems.
• Centralized premise data, ensuring your records stay up to date
• Stronger collaboration between AHJ staff and resources, reducing delays and increasing efficiency.

Why It Matters:

By connecting with First Due, LIV helps AHJs:

• Eliminate manual data entry and duplication.
• Stay on top of compliance across systems.
• Access the most current safety information when it matters most.

Whether you’re reviewing inspections, tracking deficiencies, or confirming fire safety system types — the First Due integration enhances your operational visibility and speeds up your workflow.

Ready to Simplify Your Inspections?

If your department is using First Due, our integration makes adopting LIV even more powerful.

Get Started with the LIV integration, by reaching out to your First Due Customer Success Team and requesting the LIV Integration. 

Book a demo today to see how the integration works in action and streamline your compliance process.

📧 sales@livsafe.com
 🌐 www.livsafe.com
📞 1-855-225-4822

LIV — Fire Safety, Simplified.

We're excited to announce our latest integration with Inspect Point!
This powerful connection allows inspection companies using Inspect Point to seamlessly submit reports and deficiencies into the LIV platform, ensuring fire departments and AHJs have instant access to critical life safety data.

🔧 What the Integration Delivers

• ✅ One-Click Report Sync
  Push reports and deficiencies directly from Inspect Point into LIV — no re-entry required.
• 🧯 Real-Time Compliance Updates
  AHJs receive immediate visibility into compliance status and deficiencies from third-party inspections.
• 🔗 Improved Accuracy
  Reduces human error and ensures consistent data across platforms.
• 🕒 Faster Communication
  Deficiency alerts and updates are shared instantly, so everyone stays on the same page.

🔍 Who This Helps

• Inspection Companies using Inspect Point: Submit to LIV with ease
• Fire Departments & AHJs: Gain faster access to inspection results and improve jurisdiction-wide compliance tracking
• Business Premise Contacts: Stay informed with quicker follow-ups and notifications

🚀 How to Get Started

Already using Inspect Point? Connect with your Inspect Point Customer Success manager today to get started on the integration. Want to learn more?

👉 Book a demo today with the Inspect Point team to activate the connection and streamline your reporting process.

LIV – Fire Safety, Simplified.
📧 sales@livsafe.com | 📞 1-855-225-4822

We’ve supercharged your global search bar with Advanced Search capabilities — giving you more precision, faster results, and better control over your search queries.

✨ What’s New?

You can now use field-specific filters and exact phrase matching to search across key data in LIV. This update is especially useful for AHJs and inspection companies, managing large volumes of premises, reports, and deficiencies.

🔑 Examples:

• address:123 Main — filter by address
• name:McDonald's — filter by premises name
• "123 Main Street" — find an exact phrase
• name:"McDonald's", report_id:IR11-2342 — combine filters with commas

🔍 Supported Fields:

• PremiseID
• Name
• Address
• Reference (Reference ID)
• AHJ

🔍 Supported Pages:

• Premises
• Inspection Report
• Deficiency List

📝 Field names are case-insensitive, and invalid fields will be safely ignored.

🧠 Pro Tips:

• Press Enter or Comma to apply a filter
• Use quotes for exact matches
• Double-click a filter to edit it
• Click × to remove it
• Use the built-in help tooltip for quick guidance (see screenshot above)

🔐 Built for Security & Speed
This update is built on OpenSearch query syntax with safe handling for invalid inputs, special characters, and performance-optimized queries.

📣 Start using Advanced Search today!
Try searching by report ID, filter by exact address , or quickly track deficiencies across your jurisdiction.

Have questions or feedback? Contact Support

— The LIV Team 🔥

We’re excited to share a batch of new features, improvements, bug fixes, and security upgrades — all designed to make the LIV platform faster, safer, and easier to use.

✨ New Features

• Added scheduled syncs for Deficiencies and Inspection Reports for up-to-date data.
• Enhanced premise lookups and API response fields for smoother integrations.
• New filter and download option for Public Permit Submissions.
• Expanded Certificate details visible in User Management.
• Improved execution context logging for OpenSearch sync jobs.
• Various backend feature enhancements to support OpenSearch and improve data consistency.

🛠 Improvements

• Improved Certificate Image Upload and Certificate ID handling for Inspection Company Profiles.
• Enhanced premise import processing with better error handling.

🐞 Bug Fixes

• Resolved issues with “No Report on File” displaying incorrectly on the AHJ section.
• Fixed Inspection Report list status not updating automatically.
• Corrected Premises “Send Mass Email” display issue.

🔐 Security Enhancements

• Hardened user enumeration handling in login and forgot password flows.
• Added server-side password complexity validation for stronger security.

💡 Need help or want a personalized walkthrough?
Reach out to support@livsafe.com or book a session with our team!