Having Trouble Accessing LIV? Try Clearing Your Cache!

We’ve received reports that some users may be experiencing issues accessing or using the LIV platform. If you’re encountering unexpected behavior, a quick fix is to clear your browser cache.

How to Clear Your Cache:

✅ On Chrome: Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac), select “Cached images and files,” and "Cookies and other site data," and click “Clear Data.”
✅ On Edge/Firefox/Safari: Follow similar steps via your browser settings under Privacy & Security.

For more detailed instructions, you see our KB Article HERE

After clearing your cache, refresh the page and try again. If issues persist, please contact our support team at support@livsafe.com.

Thank you for your patience! 🚀

🔥 A Fresh Look. A Smoother Experience. More Powerful Features. 🔥

We’re excited to introduce the new version of LIV, designed with you in mind! This release brings major enhancements to streamline your workflow and improve fire and life safety compliance.

🔹 What’s New?

✅ Simplified Interface – Key components are now organized into tabs for easier navigation.
✅ Faster Report Processing – A new streamlined process for filling out and submitting reports.
✅ Enhanced Inspection Report View – Access more details in fewer clicks!
✅ Powerful Filtering – Quickly find reports, deficiencies, and compliance data using our new modal pop-ups.
✅ Cleaner & More User-Friendly Experience – Every update was made to save you time and increase efficiency!

💡 Need Help?

📖 Check out our Help Center for guides and FAQs.
📅 Book a live demo with our team for a personalized training session.

Thank you for being a part of LIV! Your feedback helps us continue to improve and support fire safety compliance. 🚒💙

👉 Explore the New Version Now!

New & Notable

• Improved Inspection & Deficiency Workflows
  Inspection company users can now create premises and generate inspection reports more reliably. Deficiency lists also include new columns (Address, System Type, AHJ) and clearer action buttons for faster updates.
• Enhanced Search & Filtering
  Our global search bars now feature a “Clear” (X) button. Filters options have been improved upon ensuring that filter actions are more reliable.

• UI & Usability Updates

  • Side panel menu color has been updated for better contrast.
  • The Forgot Password page now sports a refreshed side image.
  • An owner’s signature radio button issue has been fixed for clarity.
  • “AHJ” is consistently capitalized across various screens.
• Password Reset & Security
  The password reset process has been upgraded to a more secure, token-based flow with expiry checks.

• Report Generation & Downloads

  • Resolved previous issues that prevented some users from downloading generated reports.
  • Premise import now includes a “Last Date of Service” for more complete records.

• AHJ Enhancements

  • AHJ views now clearly display service fees and departmental data.
  • AHJ users can edit renewal dates as needed on inspection reports through the edit modal.

Other Improvements & Fixes

• Various lists (Inspection Reports, Deficiencies) now include additional columns to give you more at-a-glance info.
• Several UI tweaks address truncated text, color inconsistencies, and improved labeling.
• Behind-the-scenes security and performance upgrades keep things running smoothly.

Need Help?
If you have any questions about these updates or need assistance, please reach out to our support team at support@livsafe.com.

November Update

New Features and Enhancements

• AHJ Zone Filter Enhancement (LIV2-327)
  AHJ Zone filter updated to support multi-select for easier premises filtering.
• Refactored Main Sections (LIV2-279)
  Enhanced user experience with redesigned main sections to align with updated design styles.
• Premises Map View (LIV2-321)
  Updates to premises relationships improve inspector assignment and materialized view updates.
• Outstanding Deficiency Indicator (LIV2-332)
  Added an indicator to premises details to highlight outstanding deficiencies.
• Deficiency Classification Colors (LIV2-317)
  Deficiency statuses are now color-coded for better visual classification.
• Confirmation Prompt for Report Deletion (LIV2-209)
  Added a confirmation prompt displaying associated content when deleting a report.
• Filters with Caching (LIV2-264)
  Cached filters remain until cleared, improving workflow efficiency.

UI Improvements

• Centered Text in Labels (LIV2-342)
  Improved visual consistency by centering text in all labels.
• Refactored Premise Names Display (LIV2-397)
  Fixed an issue where premise names were being cut off on the premises page.
• Editor Header Bug Fix (LIV2-337)
  Resolved header issues when maximizing the editor.

Form Validation Enhancements

• Highlight Missing Fields (LIV2-314, LIV2-328, LIV2-330, LIV2-329, LIV2-322)
  Improved user guidance by highlighting missing required fields in red across various forms, including AHJ, Roles, Settings, and Premises forms.
• Updated Contact Form (LIV2-333)
  Enhanced the experience of adding new contacts.

Backend Enhancements

• Lambda Report Generation (LIV2-340)
  Report generation now uses a Lambda function, improving performance and scalability.
• Soft Delete for Comments (LIV2-312)
  Deleted comments are now handled through a soft delete action in the database.
• Style Cleanup (LIV2-280)
  Removed unused styles in UI Material components for a cleaner backend structure.
• Pending Mail List Refactor (LIV2-325)
  Resolved functionality issues with the pending mail list filter.
• Updated Orders and Email Templates (LIV2-338, LIV2-339)
  Performed sanity tests and refactoring for the Orders and Email Templates sections.

Bug Fixes

• UI Issue on Upcoming Inspections Report Section (LIV2-323)
  Fixed display issues for inspection companies.
• Settings Page Filters (LIV2-336)
  Filtering and search functionalities on the Settings page are now fully operational.
• Bounce Email Component (LIV2-335)
  Addressed issues in the "Get Bounce Email" component.
• Premise Assign Updates (LIV2-319)
  Fixed contact-premises relationships in the denormalized premises table.

Hello LIV Crew, 

We have a few items available to release on our current version of LIV. 

New Features and Enhancements

Inspection Reports Enhancement

• Added "Last Inspection Service" dates to both past due and upcoming inspection reports, providing clearer tracking and visibility for upcoming maintenance needs.

Public Permit Payment Update

• Updated the public permit charge page to display the total amount, offering greater transparency for users during payment processing.

Bug Fixes

Report Format Issue

• Addressed formatting issues during report generation to ensure consistent document presentation and readability.

Payment Process City Building Error

• Corrected an error impacting City Building Charges in the payment process, ensuring accurate charges and smoother transactions.

Administrative Updates

Notification Comments Handling

• Modified the handling of comments in notifications, preventing deleted comments from being displayed while storing them as soft-deleted records in logs. 

Report Link Timeout Extension

• Extended the report link expiration in emails from 30 days to 90 days, allowing users more time to access the report links in emails. 

Hello LIV Crew!

We have a few feature releases and fixes going out to our beta version of LIV. 

New Features and Enhancements

Improved Search Functionality

• Implemented new search components and enhanced functionality across various pages to improve ease of use and accuracy of results. 

Repeat Violation Details

• Added display of repeat violation information on the details page for easier tracking of recurrent issues.

Enhanced Deficiency Display

• Updated color scheme for deficiencies to align with classification status, improving visual clarity and quick status recognition.
• Added a new filter to the Deficiency Details view, allowing classification-based filtering to streamline navigation.

Order Details Enhancement

• Resolved payment status display in order details, enhancing accuracy and transparency.

Email Notification Options

• Added options for submitting and sending email notifications directly from the interface, simplifying communication workflows.

Bug Fixes

Filter and Search Bar Adjustments

• Fixed issues where filters were displaying incorrect results, ensuring accurate results and reliable filtering across the platform.

UI and Action Menu Improvements

• Resolved an issue where the action column on the deficiency list was not displaying fully on screen.

Report Deletion Process

• Modified report deletion to a soft delete process, allowing better data recovery and audit capabilities. 

AHJ Filter for Super Admins

• Updated map view filters to ensure AHJ filtering capabilities for users, improving oversight and data management.

Release Notes Activation Fix

• Resolved an issue with the release notes icon, ensuring it properly activates the release notes component.

Report File Upload View

• Adjusted the interface to display uploaded PDF reports directly within the report view, enhancing document accessibility.

Backend Improvements

Clipboard.js Reference Error

• Addressed a backend error with Clipboard.js, improving application stability.

This release includes improvements for both functionality and user experience, addressing customer-reported issues and adding new features for enhanced navigation, filtering, and data display. Thank you for your feedback and support! As always, please reach out to us at support@livsafe.com for assistance. 

Hello Beta Testers! We have a significant update to the beta platform this week. Several of these items were reported on and requested, and we're excited to get these fixes and enhancements in place on our Beta platform. 

New Features & Improvements

Premise Map Improvements

• Enhanced map view functionality within Premises, offering a streamlined user experience with improved map navigation.

Items Per Page

• Addressed an issue where the items per page selector was cut off. Users can now fully view and select items per page without display issues.

Report Generation Module Enhancement

• Introduced a beta version of Report Generation to address and improve report generation stability for failed reports.

Report Filters for GeoFence

• Added filtering capabilities added, allowing users to filter reports based on GeoFence settings.

Labels Availability in Beta

• Ensured that labels by AHJ and Premises are accessible in beta testing, improving tracking and organization for users.

Inspection Report Filters (Past Due & Upcoming)

• Enhanced filters for inspection reports, providing clearer visibility into upcoming and past due reports.

Deficiency Log Correction

• Corrected an issue where deficiency logs displayed an "unknown" status. Logs now display accurate information.

Email Log Improvements

• Enhanced email log functionality, ensuring email records are properly displayed within the Premise section.

Inspection Report Beta Testing Sanity

• Verified inspection report page and filter functionality, ensuring consistency with the previous version.

Breadcrumb Menu Enhancements

• Improved breadcrumb navigation, making it easier to track previously viewed accounts and locations in the application.

Calendar Item Library Update

• Standardized calendar actions across the system for a consistent user experience.

AHJ Beta Testing Sanity

• Confirmed the AHJ page and filters' alignment with the prior version, ensuring consistent performance.

Premise Details Accessibility Improvements

• Reordered tabs for easier access to key information and added new fields such as "Required Fire Flow" and Tax Map Key (TMK).

Deficiency Details Send Notice Action

• Added an email notification action to the Deficiency Details page for more efficient follow-up on deficiencies.

Formated Data Display Enhancements

• Adjusted data display formatting for enhanced visibility across various sections.

Fill Report Action Button Color Update

• Updated the "Fill Report" action button to blue for improved visibility.

New Drawer for Modals

• Replaced floating pop-ups with drawers to enhance accessibility and user experience across all sections.

Report Totals in Inspection Company Page

• Added report totals to the inspection company page for at-a-glance insights.

Contacts & Inspection Company Page Updates for Beta Testing

• Reviewed and aligned Contacts and Inspection Company pages to the previous version, ensuring filters and columns are consistent.

Search Tool Improvements

• Enhanced search tool functionality across several pages, with additional refinements pending.

Several other bug fixes and enhancements have gone into this release for beta version. We appreciate all the feedback and support as we continue to test this version. We have several other enhancements and fixes still in the works here. If you have questions or need assistance, please contact our support team support@livsafe.com.

Hello LIV Community! We're happy to announce our latest update. This update includes a few enhancements to the product, and some fixes. 

New Features

• Internal Report Signature Box Update (LIV-1883): Users now have the option to toggle on/off each signature within reports, offering greater customization.
• Impairment Notification Customization (LIV-1826): Updated the impairment notification email template, allowing for better personalization and relevance.
• Burn Permit Rejection Email (LIV-1903): Resolved a bug in the burn permit rejection email process, ensuring reliable and accurate notifications.
• Price List Enhancements (LIV-1920): Improved price list functionality with new filters and sorting options, enhancing user experience in managing financial data.

Improvements

• Search Feature Enhancements (LIV-1922): Upgraded search capabilities, incorporating user feedback for a more intuitive and efficient search experience.
• Query Optimization (LIV-1916): Enhanced the performance of contact list queries, significantly reducing load times and improving responsiveness.

Bug Fixes

• No Report on File Error (LIV-1911): Fixed the NROF Token bug, resolving errors related to missing reports.
• Slow Query Performance on Contacts (LIV-1927): Fixed a bug causing slow performance in contacts query, enhancing system efficiency.

Backend Updates

• Merge Processes (LIV-1819, LIV-1818, LIV-1921): Progress on merging premise data and AHJ system types, pending additional components for full functionality.
• PDF Upload improvements on Reports (LIV-1908): Implemented an additional process to assist in corrupt or mis-formatted PDF files to regenerate inspection reports, ensuring completeness and accuracy of generated documents.

Notes

• Please note that some features and fixes are still pending additional components and are noted accordingly. These items are expected to be fully integrated in subsequent updates.

For detailed instructions and further support, please refer to our knowledge base or contact our support team directly. We value your feedback and are committed to continuously improving our platform to meet your needs.

We're excited to announce the latest improvements and additions to the LIVsafe platform, designed to enhance functionality and user experience. This release focuses on providing more detailed insights, improving data accessibility, and enhancing our reporting capabilities. Here's what's new:

Enhancements to Customer Features

• Inspector Price List Update (LIV-1850): We've added an "Interval" column to the price list view for inspectors. This new column will provide clearer insights into pricing structures, making it easier for inspectors to understand billing cycles and service intervals.
• Metabase Analytics Integration (LIV-1584): The integration of Metabase into our analytics offerings is now live! This upgrade introduces new analytics pages, providing users with more powerful tools to create, share, and consume data insights that drive decision-making processes. You can see the new reporting components now live by going to Reports-> Analytics (AHJ Roles Only). For additional reporting requests of specific data, please reach out to our support team or use the Feature Request here. 
• Enhanced Reporting Filters (LIV-1861): A new filter for "Occupancy Type" has been added to the past due and upcoming reports pages. This enhancement allows users to more efficiently sort and manage reports based on specific occupancy types, improving workflow and report relevancy.

Downloadable Content

• Preplan Map Downloads (LIV-1841): Users can now download images and PDFs directly from the preplan maps available in premises details. This feature enhances the usability of planning documents, allowing for easier access and distribution during onsite inspections or planning meetings.

Upcoming Features

• Internal Reports (Invoice Options) (LIV-1825): We are preparing to launch significant improvements to our invoicing capabilities for Internal AHJ reports. Although this update will go live with this release, to enable this feature for your Jurisdiction please create a support ticket by emailing support@livsafe.com to get a demo of this feature and walk through the integration process. 

These updates are part of our ongoing effort to improve the functionality and usability of the LIVsafe platform. We believe these changes will significantly enhance your experience and provide you with the tools you need to manage your operations more effectively.

Thank you for your continued support and trust in LIVsafe. We look forward to hearing your feedback on these new enhancements and are excited to see how they help streamline your workflows. Stay tuned for more updates as we continue to improve and expand our services!

We are excited to introduce our latest feature: Preplan Mapping. This tool allows fire departments to create detailed maps of buildings, identifying key areas like exits, hydrants, and hazardous materials. With this feature, you can enhance emergency response efficiency and safety by providing first responders with critical information at a glance. Easily accessible and editable, our Fire Preplan Mapping is designed to streamline preplanning and ensure readiness. Explore this powerful tool today and keep your community safer!

For more information on how to access and use this feature, please refer to our knowledgebase here