We’ve made key improvements and fixes to enhance platform performance, streamline workflows, and increase reliability. Here’s what’s new in this release:

✨ New Features & Improvements

• Added support for multiple KnoxBox locations per side of a building
• Added  Address Line 2 column to Premises
• Enhanced column for Building Number in Premise list
• Enabled role-based system notification reading for premise users
• Improved file streaming and batch consistency in import tools
• Adjusted file size tracking during report generation
• Migrated legacy report data to correct report filed status

🐞 Bug Fixes

• Fixed persistent loading after switching back to Super Admin from IC user
• Resolved digital report issues seen in production
• Improved CSV import reliability and resolved “too many attempts” errors
• Corrected display of service fees in AHJ system view
• Fixed "Undo Changes" button in AHJ Notification Setup
• Resolved errors in Deficiency Log and role access to Inspection Company list
• Standardized “AHJ” label across the platform

🧱 Infrastructure Enhancements

• Provisioned AWS OpenSearch (Elasticsearch) for improved indexing and search (Backend Improvements in preparation for streamlined search tools will be implemented on the front end in a future release.)

💡 Need help or want a personalized walkthrough?
Email us at support@livsafe.com or book a session with our team.

We’ve rolled out a new batch of updates to improve your experience on the LIV platform. Here’s a quick overview of what’s new:

✨ New Features

• Improved user validation handling when IC admins add new users
• Logging enhancements to capture production-level events
• Report upload duplication validation, and better error logging and prompts for end users on Fill Report actions

🛠 Improvements

• Filter enhancements made throughout the application to provide more consistent filter results
• Search functionality improvements made througout the application to enhance search features

🐞 Bug Fixes

• Fixed an issue with payment status filters displaying incorrect labels in Inspection Reports
• Resolved errors triggered when changing user types in the User Management screen
• Corrected inaccurate “Report Filed” status updates for premises after submissions
• Fixed missing permit status filters in Activity Logs
• Resolved display issues in communication template filters and system type dropdowns
• Fixed permission errors on AHJ-created reports not appearing correctly
• Addressed formatting inconsistencies in the Premise Options dropdown

Need help or want a walkthrough of the latest features?
📧 Contact us at support@livsafe.com or book a demo with our team!

We’re excited to share the latest enhancements to the LIV platform! This release includes new features, system improvements, and key fixes to further streamline your inspection, compliance, and communication workflows.

🚀 New Features

✅ New Report Status: Pending Correction

A new status, Pending Correction, is now available in the inspection report workflow. This helps identify reports that require revision before approval, offering more flexibility in managing the report lifecycle. This can now be used in place of a rejected report status, and will notify the Inspection Company, that initial information is required or the report needs correction before approval. 

🔔 Enhanced Notification Preferences

You now have greater control over notification settings:

• Set preferences at both premises and system type levels
• Choose how and when notices are received
• Customize automated reminders by system type

🏢 Premises Management Upgrades

• Occupancy Type Filter: Improved Occupancy Type filter on premises page
• Enhanced Outstanding Deficiency List: Improved performance and usability
• Smarter Address Search: Easier and faster location lookups, including a new Search by Address bar directly in Premises (We will add this feature to Inspection Reports in an upcoming release as well)

📄 Certificate of Compliance for Deficiencies

Send a Certificate of Compliance email directly from the resolved deficiencies actions, enabling streamlined proof-of-resolution tracking.

⚙️ Platform Improvements

🔍 Improved Search Functionality

• Faster, more relevant results across the app
• Refined search bar UI
• Enhanced support for filtering large data sets

🖥️ UI & UX Enhancements

• Updated terminology for better clarity around report status (e.g., accepted → approved)
• Better layout for developer tools and resources for API Integration(s)
• Resolved double-scroll issue in the Outstanding Deficiency dashboard

🔐 Security Enhancements

• Improved permission checks across modules
• Stronger organization-level data segregation
• Input validation improvements to enhance data integrity

🐞 Bug Fixes

• Fixed email verification edge cases
• Corrected issues in the Company Inspector Price List tool
• Improved validation logic for password confirmation during user setup in API webhook
• Resolved broken Past Due report detail links
• Fixed intermittent login/authentication errors
• Addressed layout issues in premises and inspector views
• Enhanced general error handling across modules

🛠 API Updates

• New Add User to Inspection Company endpoint
• Performance tuning on high-volume endpoints
• More informative error messages in API responses
• Documentation updates for easier third-party integration

If you have feedback or encounter any issues, please reach out to our support team at support@livsafe.com. Your input helps us make LIV better every day!

– The LIV Product Team

🚀 LIV Platform Update – April 2025

We’ve rolled out a fresh update to the LIV platform with improvements that make inspections smoother, data clearer, and your experience more reliable. Here’s what’s new:

🔧 System Enhancements

• Improved Filtering: Labels and premises now return accurate results, including those with no reports filed.
• Smoother Report Creation: We’ve fixed an issue that caused errors when no contact was selected during report creation.
• Clearer Premise Dropdowns: Visual updates were made to dropdown menus for easier navigation.

📍 New Feature: Enhanced Price List Page

You can now manage pricing and jurisdiction details more efficiently with the redesigned Price List tool:

• Select a jurisdiction to view inspection pricing by system type.
• Access a jurisdiction map with clear boundary overlays.
• Instantly download the official Contractor Letter for that AHJ.
• Assign or update AHJs in your service area directly from the Price List page.
  
  
  

📩 Communication Upgrades

• Resolved Deficiency Notices: You can now successfully send resolved notices from the deficiency list.
• Knox Box Notes Visibility: Important Knox Box notes are now clearly displayed on premise profiles.

💡 User Experience Fixes

• No More Duplicate Menus: We’ve cleaned up repeated sidebar menu entries for IC users.
• Updated Language: Small but helpful copy changes to improve clarity in the interface.

⚙️ Performance & Security

• Threat Detection Improvements: Enhanced security features now help identify and prevent suspicious activity.
• Faster Data Handling: Indexing updates mean quicker loading of large data sets.
• Framework Upgrades: Behind the scenes, we’ve upgraded our systems to keep things fast, modern, and secure.

Need help or want a quick walkthrough?
📧 Reach out at support@livsafe.com or
📅 Book a demo with our team today to get personal training on the new platform.

Thanks for trusting LIV to keep your community safe and compliant. 💪

New & Notable Features

Inspection & Deficiency Enhancements

• Inspection Companies can now upload profile pictures, allowing better identification within the system.
• Deficiency Follow-up Dashboard now provides better tracking of outstanding deficiencies.
• System-wide deficiency resolution improvements, ensuring more accurate tracking of resolved deficiencies.
• Email Tracking of opened emails has been added to the dashboard - We will continue to enhance this feature on the premises email log view as well in upcoming releases

Performance & Stability Fixes

• Bulk email sending optimized, preventing delivery failures and ensuring emails reach intended recipients.
• Filter option for multiple AHJs in Inspection Reports, making it easier to view reports across jurisdictions.
• Contact list and email logging updates, allowing better tracking of deficiency resolution emails.
• Improved Inspection Report filtering, with increased limits on items displayed in company filters.
• AHJ GeoFence updates, now supporting custom color selection for better map visualization.

User Experience & Interface Improvements

• Updated UI elements and verbiage in Upcoming Inspection Reports for better clarity.
• Corrected PDF margins across reports to prevent content overflow.
• Resolved layout and UI inconsistencies on Premises view for better navigation.
• Fixes applied to Geo Pin Notes to ensure unique note assignments across pins.
• Updated headers and UI elements for better readability across devices.
• Outstanding Deficiency Notification Icon has been adjusted for better visibility of pending deficiencies on Premises Detail View

Need Help?

If you have any questions or need assistance with these updates, please reach out to our support team at support@livsafe.com

We appreciate your patience, as we work through some of the items on our v2 release. As always, we welcome your feedback.

New & Notable Features

Inspection & Deficiency Improvements

• Inspection Reports now display the time taken to complete, helping track efficiency.
• The "Submit Report" button replaces "Save Report" for better clarity.
• Multi-AHJ and system-type filters allow users to find reports more easily.
• Inspection Companies can now see deficiency statuses, improving transparency.
• Deficiency List now supports filtering by Premise Labels, making it easier to review deficiencies.
• Optional document uploads remain visible for deficiency Resolution, even if not strictly required. AHJ's now have the ability to enable a requirement for either a note and/or an image to be uploaded when resolving a deficiency. This can be enabled by request of the AHJ. 
• Enhanced Preplan Map Icons to be able to add Notes and Photos
• AHJs can now have a "No Report on File" notice enabled, allowing them to communicate to businesses that have not submitted a required inspection report and send a "No Report on File" notice. You can request this feature access from support@livsafe.com

Contact Updates

• The Contacts section has been improved for easier management.
• Contacts has been added as a tab section in Premise Details

Permit & Public Form Enhancements

• New Permit Types are now available. You can create a public facing permit for any type of permit requirements in your jurisdiction. Please get with support@livsafe.com to request a demo and setup of any permit needs.

Performance & Stability Fixes

• Premise backups are now faster and more reliable, ensuring data accuracy.
• Jurisdiction filtering issues have been resolved, ensuring correct search results.
• Bug fixes for report generation, payment statuses, and UI alignment issues.
• Bulk email sending has been optimized to prevent exceeding recipient limits or triggering spam filters.

User Experience & Interface Improvements

• A new "Add Note" button allows for easier note creation in Premises
• GeoZones can now be color coded for better visibility
• Headers and UI elements have been adjusted for better visibility on all screen sizes.
• Premises Details Communication Tabs, can be minimized for better visibility

Need Help?

If you have any questions or need assistance with these updates, please reach out to our support team at support@livsafe.com

Having Trouble Accessing LIV? Try Clearing Your Cache!

We’ve received reports that some users may be experiencing issues accessing or using the LIV platform. If you’re encountering unexpected behavior, a quick fix is to clear your browser cache.

How to Clear Your Cache:

✅ On Chrome: Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac), select “Cached images and files,” and "Cookies and other site data," and click “Clear Data.”
✅ On Edge/Firefox/Safari: Follow similar steps via your browser settings under Privacy & Security.

For more detailed instructions, you see our KB Article HERE

After clearing your cache, refresh the page and try again. If issues persist, please contact our support team at support@livsafe.com.

Thank you for your patience! 🚀

🔥 A Fresh Look. A Smoother Experience. More Powerful Features. 🔥

We’re excited to introduce the new version of LIV, designed with you in mind! This release brings major enhancements to streamline your workflow and improve fire and life safety compliance.

🔹 What’s New?

✅ Simplified Interface – Key components are now organized into tabs for easier navigation.
✅ Faster Report Processing – A new streamlined process for filling out and submitting reports.
✅ Enhanced Inspection Report View – Access more details in fewer clicks!
✅ Powerful Filtering – Quickly find reports, deficiencies, and compliance data using our new modal pop-ups.
✅ Cleaner & More User-Friendly Experience – Every update was made to save you time and increase efficiency!

💡 Need Help?

📖 Check out our Help Center for guides and FAQs.
📅 Book a live demo with our team for a personalized training session.

Thank you for being a part of LIV! Your feedback helps us continue to improve and support fire safety compliance. 🚒💙

👉 Explore the New Version Now!

New & Notable

• Improved Inspection & Deficiency Workflows
  Inspection company users can now create premises and generate inspection reports more reliably. Deficiency lists also include new columns (Address, System Type, AHJ) and clearer action buttons for faster updates.
• Enhanced Search & Filtering
  Our global search bars now feature a “Clear” (X) button. Filters options have been improved upon ensuring that filter actions are more reliable.

• UI & Usability Updates

  • Side panel menu color has been updated for better contrast.
  • The Forgot Password page now sports a refreshed side image.
  • An owner’s signature radio button issue has been fixed for clarity.
  • “AHJ” is consistently capitalized across various screens.
• Password Reset & Security
  The password reset process has been upgraded to a more secure, token-based flow with expiry checks.

• Report Generation & Downloads

  • Resolved previous issues that prevented some users from downloading generated reports.
  • Premise import now includes a “Last Date of Service” for more complete records.

• AHJ Enhancements

  • AHJ views now clearly display service fees and departmental data.
  • AHJ users can edit renewal dates as needed on inspection reports through the edit modal.

Other Improvements & Fixes

• Various lists (Inspection Reports, Deficiencies) now include additional columns to give you more at-a-glance info.
• Several UI tweaks address truncated text, color inconsistencies, and improved labeling.
• Behind-the-scenes security and performance upgrades keep things running smoothly.

Need Help?
If you have any questions about these updates or need assistance, please reach out to our support team at support@livsafe.com.

November Update

New Features and Enhancements

• AHJ Zone Filter Enhancement (LIV2-327)
  AHJ Zone filter updated to support multi-select for easier premises filtering.
• Refactored Main Sections (LIV2-279)
  Enhanced user experience with redesigned main sections to align with updated design styles.
• Premises Map View (LIV2-321)
  Updates to premises relationships improve inspector assignment and materialized view updates.
• Outstanding Deficiency Indicator (LIV2-332)
  Added an indicator to premises details to highlight outstanding deficiencies.
• Deficiency Classification Colors (LIV2-317)
  Deficiency statuses are now color-coded for better visual classification.
• Confirmation Prompt for Report Deletion (LIV2-209)
  Added a confirmation prompt displaying associated content when deleting a report.
• Filters with Caching (LIV2-264)
  Cached filters remain until cleared, improving workflow efficiency.

UI Improvements

• Centered Text in Labels (LIV2-342)
  Improved visual consistency by centering text in all labels.
• Refactored Premise Names Display (LIV2-397)
  Fixed an issue where premise names were being cut off on the premises page.
• Editor Header Bug Fix (LIV2-337)
  Resolved header issues when maximizing the editor.

Form Validation Enhancements

• Highlight Missing Fields (LIV2-314, LIV2-328, LIV2-330, LIV2-329, LIV2-322)
  Improved user guidance by highlighting missing required fields in red across various forms, including AHJ, Roles, Settings, and Premises forms.
• Updated Contact Form (LIV2-333)
  Enhanced the experience of adding new contacts.

Backend Enhancements

• Lambda Report Generation (LIV2-340)
  Report generation now uses a Lambda function, improving performance and scalability.
• Soft Delete for Comments (LIV2-312)
  Deleted comments are now handled through a soft delete action in the database.
• Style Cleanup (LIV2-280)
  Removed unused styles in UI Material components for a cleaner backend structure.
• Pending Mail List Refactor (LIV2-325)
  Resolved functionality issues with the pending mail list filter.
• Updated Orders and Email Templates (LIV2-338, LIV2-339)
  Performed sanity tests and refactoring for the Orders and Email Templates sections.

Bug Fixes

• UI Issue on Upcoming Inspections Report Section (LIV2-323)
  Fixed display issues for inspection companies.
• Settings Page Filters (LIV2-336)
  Filtering and search functionalities on the Settings page are now fully operational.
• Bounce Email Component (LIV2-335)
  Addressed issues in the "Get Bounce Email" component.
• Premise Assign Updates (LIV2-319)
  Fixed contact-premises relationships in the denormalized premises table.