We’re currently upgrading our support phone systems to improve reliability and service quality. During this upgrade, you may experience temporary issues reaching us at our primary support number:

📞 1-855-225-4822

If you’re unable to connect, our support team is still fully available and can be reached directly at:

📱 +1 (208) 417-7270

This alternate number will connect you directly with our support team while the upgrade is in progress.

We appreciate your patience as we make these improvements and apologize for any inconvenience. As always, our team is here to help and ensure you receive the support you need.

Thank you for partnering with LIV.

We’ve released updates to our application, fixing bugs and introducing new features.

Premises List & Detail Pages

• Fixed sorting of the Premises List by Premises Name so it now works as expected both A-Z and Z-A.
• Added ability to filter Premises List by Fire Watch Status.
• Refined the System Types tab of the Premises Detail page to more clearly distinguish among:
  • Last Date of Service = date of the last known inspection performed outside of LIV, if known.
  • Inspection Date = date of the most recent inspection report for that system type uploaded into LIV.
  • Renewal Date = date the next inspection for that system type is due, calculated using the renewal plan of the system type and either the Last Date of Service (if the most recent known inspection occurred outside LIV) or Inspection Date (if the most recent known inspection was uploaded to LIV).

AHJ Price Lists

• Fixed permissions-related issue which was preventing a small number of Inspection Company users from being able to view the report upload prices lists for the AHJs they serve.

Notifications & Email Behavior

• Enhanced our Deficiency Notifications to allow users to specify multiple, comma-separated email addresses for additional recipients. This is supported both from the Deficiency List page as well as the Inspection Report Detail page.

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

What’s New? 

🤖 Meet Scout  - Your New Support Companion

Our new AI-powered chatbot helps you find answers fast by instantly showing you the most relevant Help Center articles.

📚 A New & Improved Help Center

We’ve refreshed our Help Center with:

• Clearer organization
• Smarter search options
• Updated articles for better self-service

💬 An Enhanced Support Experience (Powered by Intercom)

With our new support platform, you’ll enjoy:

• Real-time updates on your requests
• Improved self-service options
• A new streamlined experience across chat, email, and phone
• Customer satisfaction surveys to share feedback and help us improve

✅ What’s Not Changing

While our tools are getting an upgrade, your favorite ways to reach us stay the same, and our support hours remain Monday–Friday, 7 AM–6 PM MST.

✉️  You can always email us at support@livsafe.com
📞  For anything urgent, you can always call us at 1-855-225-4822. 

We’re just adding more ways to support you and provide the best experience.

Thank you for being part of the LIV community, we appreciate you!

The LIV Team

We’ve released updates focused on improving report exports, edit workflows, and overall system reliability.

Report Exports & Downloads

• Fixed issues that caused images to be missing or inaccessible in downloaded inspection reports
• Improved reliability of report export links for records and public requests
• Ensured report downloads include all associated inspection data as expected

Editing & Data Consistency

• Improved consistency between view and edit screens for inspection and system details
• Added missing fields to edit views so information matches what is shown in read-only views
• Fixed cases where AHJ or system information did not display correctly for certain users
• Added all associated deficiency images to the deficiency details

Premises & Reporting Rules

• Prevented new inspection reports from being created under inactive or disabled AHJs
• Improved validation to ensure reports are only submitted in appropriate jurisdictions

Notifications & Email Behavior

• Improved reliability of automated notification jobs

These updates are part of our ongoing effort to make LIV more reliable, accurate, and easy to use for both AHJs and Inspection Companies. If you have any questions or notice anything unexpected, please reach out to our Support team.

We’ve released updates focused on stability, data accuracy, and making everyday tasks simpler for AHJs and Inspection Companies.

 This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

✨ New Features & Enhancements

• Add Edit button to user details: We added an Edit button to user profile to allow edit of User details.
• Add Inspector Name to Inspection Reports Page: Added Inspector Name details to Inspection Report Details Section
• Add Download ICS File to Calendar for Re-Inspections: ICS File download is now available on Scheduled Re-Inspections Dashboard

🛠 Platform Improvements

• Dashboard - Improve Dashboard layout for lists: Enhanced dashboard lists view to make more consistent across each module
• Full Role and Ownership Based Permissions for Premise Notes: Added role based permissions for roles within LIV to accommodate notes on premises. This allows for certain roles to be able to add/edit/delete Premises Notes according to permissions. 
• Improve Email Tracking logic: Enhanced email tracking management on the backend to display email opens by users. We are working to include additional front-end features to filter and view email tracking. 
• Increase Timeout for Account Verification Code: Increased the code validation timeout for end users during the registration process to avoid email sending delays and users not able to authenticate with the validation code.
• Mobile View on "Fill Report" action displayed AHJ Details and Premise Detail Modals Before Report Form: Adjusted Mobile (Phone) view to display the form view before the AHJ Details and Premise Details, streamlining access to LIV on a mobile phone.

🐞 Bug Fixes

• Bug - AHJ user gets an error when trying to access the Inspection Company: Resolved issue with accessing Inspection Company profile from AHJ User
• Bug - AHJ name not displayed and error shown when IC user edits a Premise: Resolved issue with IC user when editing a premise and the AHJ name not displaying. AHJ name now displays properly.
• Bug - Error when sending 'No Report Filed' emails: Resolved issue when sending 'No report filed' notification, the emails are sent successfully with no error.
• Fix AHJ's Inability to View Premise Users in Their Jurisdiction: AHJs can successfully navigate to the Users tab and select 'Premise User'. AHJs can view all Premise Users within their jurisdiction.
• Bug - Contacts with “Pending” Status Not Available When Sending Emails or Certificates: Allowed contacts that are "pending" adn/or "approved" are available to be selected as the contact associated to the Inspection Report(s)
• Bug - Intermittent issue where the page freezes after saving edits on Inspection Report: Resolved the issue where editing and saving the Inspection Report now properly saves the report and re-directs the user without pause.
• Bug - Download Inspection Report - Premises User: Resolved the issue to allow Premises Users to download the inspection report(s) from LIV.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

🛠 Platform Improvements

• Inspector - Dashboard-The Report Pending for AHJ Approval does not fit all screen sizes on the dashboard: Enhanced Dashboard view for Inspection Companies to leverage available space on dashboard
• Enhance Outstanding Deficiency Tab: The "Outstanding Deficiency" tab is updated to display both the title and the associated images for each deficiency listed in the Premises Details page.
• Default Contact On A Premise: Default Contact toggle added to Premises Contacts, so that a default contact can be selected and assigned to receive all premises related communications
• Optimize My Dashboard Loading Performance: Enhanced and optimized the Dashboard and My Dashboard loading and improved performance.
• Restore and Optimize Filtered Data Export Functionality (Inspection Reports, Deficiencies, Premises): Enhanced Data exports for Inspection Reports, Deficiencies and Premises to export according to set filter criteria.
• Past Due Report - Upcoming Inspection Report: Added additional columns for Premises Address in the Past Due and Upcoming Reports pages.
• Enhance Automated Deficiency Follow-Ups: Separate Templates for Internal vs External: Added an additional template feature for AHJ's for Internal and External Deficiency Followup email templates.

🐞 Bug Fixes

• Format issue with premise contact phone number: Resolved phone formatting issues across the system to standardize on phone entries.
• Bug - Search Menu - the search option disappears after search a criteria and scroll down on the list: Addressed bug where filtered content could remove the search component on premises, ensuring that the search component remains available.
• Bug - 'Save Coordinates' button fails to finish action for Premise Coordinates]: Resolved a backend method error by implementing the correct geofence containment logic, ensuring that the "Save Coordinates" button now successfully saves premise geofence updates. Users can reliably update and save geofence coordinates, with confirmation provided via a success notification.
• Bug - Fix Popup Box Persistence on Duplicate Premise Creation: Addressed an issue where the Duplicate Premise warning box was staying persistent on Premises Creation process.
• Bug - Using search text with double Apostrophes in text to find is not getting the expected result: Enhanced Search logic to account for double apostrophes in search criteria
• NROF - Fire Extinguisher System Type: Resolved extinguisher and additional system types to be available and included in the No Report on File process.
• Bug - IR fails to be deleted: Updated the deletion logic for Inspection Reports to allow users to delete reports that have no linked deficiencies. Adjusted backend validation and user interface controls to ensure compliant IRs without deficiencies can be successfully removed, improving workflow efficiency and aligning system behavior with user expectations.
• Bug - Logout Does Not Redirect to Login Page: Resolved logout redirect to login page.
• AHJ Inspector Does Not Have Open Search: Resolved inspector view to include OpenSearch functionality on Premises, Inspection Report, and Deficiency List
• Premise: Search/filter pagination does not reset correctly after applying a filter in the “Premise” section using double quotation marks: Addressed pagination on searched criteria ensuring that it matches with the appropriate filtered data.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough.

This release focuses on platform stability, improved functionality, and enhanced user experience. Here's what's new:

✨ New Features & Enhancements

• Post‑submission corrections via Pending Correction (IC can add deficiencies; no deletions): Enabled Inspection Companies to add deficiencies and change report status from Compliant to Deficient during the Pending Correction phase, while preventing deletion of existing deficiencies. Updated the workflow to ensure all corrections are initiated by AHJ, maintain a complete audit trail, and provide clear notifications and UI guidance throughout the correction and approval process. This enhancement improves deficiency tracking integrity, streamlines post-submission corrections, and ensures accurate communication to all stakeholders.
• In-line Deficiency Management with Digital Reports: When using the digital reports with the auto-deficiency creation process, we've updated the workflow to include an inline modal that will populate the field data from the inspection form into the Deficiency details, allowing you to enter the deficiency details immediately and then save. This will save the deficiency to the Form workflow, and allow you to continue with your report process without having to scroll to enter additional details. 
• Automated Deficiency Follow-up Notification (Second Notice): We have now added an automated deficiency follow up email notification template that can be configured to send based on a time interval set by the AHJ. This secondary notification follow up can be configured to your preference and timing, and will automatically send a follow up notice to premises contacts informing them the deficiency is still past due. To enable this feature, please connect with our support team.

🛠 Platform Improvements

• [AHJ]-[Parent AHJ sorter is not working properly]: Implemented and validated correct sorting logic for the AHJ parent column, ensuring that clicking the column title now consistently sorts entries as expected. This update improves data organization and enhances user experience when navigating and managing AHJ records.
• User Detail Request - Add City and State to Company Details: Enhanced the Company Details section by displaying City and State information, ensuring these fields are accurately populated from the API and removing redundant address fields to present clear, non-duplicative company location details for users.
• Adjustment Needed for Report Contact Visibility: Enhanced UI to ensure better visibility of contact information in Inspection Report Details page
• Role-Based Comment Permissions and Edit/Deletion Restrictions on Reports: Enhanced role-based logic for comment section on Inspection Report Details ensuring clarity of when specific comments can be added/edited/deleted for all users including AHJ, Inspection Company and Premises users.
• Filter By Internal Report Template Type: We've included a new Filter for Report Template Type, that can be used to filter off specific inspection template types. This is primarily used for Internal Reporting, but can also be used for any associated digital form templates being used in the system.
• Past Due Inspection Report - Mass Email - Assign Template: Added the ability to send a mass email using the Past Due Template from the "Past Due Inspection Report" page. You can now select, and will have the ability to mass email any selected user listed in the Past Due Inspection Report page and will send or re-send the past due email template.
• API: create webhooks api's: Introduced new API endpoints for managing webhooks, enabling users to programmatically create, update, and delete webhook configurations. This enhancement streamlines integration with external systems and automates event-driven workflows, providing greater flexibility and control for developers.
• Add manual trigger for report processing flow: Introduced a manual trigger option for the report processing flow, allowing users to initiate report generation and processing on demand. This enhancement enables faster access to downloadable report URLs and attachments, improving workflow flexibility and reducing wait times for report availability.
• Inspection Report Details - Deficiency List: Resolved in the inspection reports details page, under the outstanding deficiency view, we will now display the deficiency resolution date, and the resource that resolved the deficiency offering better visibility.
• Premise Details - PrePlan Map Icons - Improvement: Enhanced the Pre-plan module to ensure that pins are searchable, and placed in a scrolling component for better useability. We also included the GeoZone assignement button to be placed at the top of the map for better functionality. This will improve the use of the Pre Plan Module
• Custom Payment Receipt for Paid Internal Reports and Public Permit Payments: We've now added the ability to send invoices that will better represent the AHJ by offering a customized invoice template for use in internal paid inspections, and permits being offered. This will avoid end users receiving an invoice from LIV, where it primarily pertains to capturing a payment from the Fire Department
• Corrections on system type creation at AHJ Child: Updated the system to ensure that premises assigned by a Child AHJ now correctly receive the appropriate child system types, and retroactively corrected existing reports to reflect these assignments. This enhancement improves data consistency and ensures accurate reporting for all affected premises.
• Premises Details - Hydrant Fire Flow Field: We added a new field to the Premises Details to enter "Hydrant Fire Flow" to collect details associated to any Fire Hydrant and allow storage of Fire Hydrant Flow for tracking. This is an option field now available.

🐞 Bug Fixes

• Downloading Emailed Notices: Updated the email notice download functionality to ensure the full content of emailed notices is included in the generated PDF from the premises email log. Users can now reliably download complete email messages without missing or cut-off content, improving accuracy and record-keeping.
• Fix Search Query Handling for Apostrophes in Premise Names (OpenSearch): Enhanced the premise search functionality by updating query handling and OpenSearch analyzer configurations to properly support apostrophes in premise names. Users can now reliably find premises whether or not they include apostrophes in their search queries, ensuring consistent and accurate search results.
• Bug - [User List]-[Filter: Type - when you choose Owner type from filter, the filter label shows `Premise` instead of `Owner`]: Resolved user type filter to display Premise user, or Owner where applicable.
• Bug - [Inspection Report]-[Zoom - the zoom label is hover showpages input and the value must be expressed in percentages]: Enhanced inspection report Zoom feature to ensure proper zoom on any PDF uploaded report in the Inspection Report Details page.
• Bug - [Premise]-[Predefine search results do not filter the Premise List in AHJ and IC users]: Updated the search filtering logic for AHJ and IC users to correctly apply predefined search selections, ensuring the Premise list displays only relevant results. Resolved a backend error in the search helper function, enabling accurate filtering across all premise fields. Users now experience reliable and consistent search results when selecting predefined options.
• Bug -["Clear All" button does not restore default sort order after removing filters ]: Updated the filter removal logic so that clicking the "Clear All" button now consistently restores the default sort order (most recent items first by creation date) across the Premises, IR, and Deficiency List pages. This ensures a predictable and user-friendly experience when clearing filters, aligning the behavior with user expectations.
• undefined array key due date: Added validation to ensure the "due_date" array key is present before access, preventing undefined key errors and improving application stability. This update enhances error handling and ensures a smoother user experience when managing due dates.
• [BUG] Schedule Re-Inspection Date Selection: Resolved bug where selecting a specific calendar date, instead of the pre-defined day selection now allows save and creation.
• [BUG] - Deficiency Map View - Not displaying data or filtering to user: Resolved Deficiency Map View to display appropriately.
• External Premise Creation Form For Fire Watch Feature: Updated the external premise creation workflow to correctly transfer and display the entered address, ensure the AHJ field is populated and editable upon approval, and fully render the linked external form data within the premise profile. These enhancements provide a seamless experience for users managing Fire Watch premises, allowing AHJs to accurately view and manage all submitted information.
• State selection is missing data: Updated the data retrieval logic for state, country, and city selectors to ensure the full list of options is displayed. Adjusted backend queries and frontend rendering to prevent incomplete data loading, providing users with comprehensive and accurate selection choices.
• Fix compatibility issues at FE: Resolved front-end compatibility issues by updating component logic and standardizing styling across supported browsers. These changes ensure a consistent and reliable user experience regardless of browser or device.
• Bug - [Premise]-[Keep filter results when searching by predefine results]: Advanced Search component enhanced for when a specific result is selected, and will return that in the content view
• No Report On File Notice: Made several improvements to the No Report on File logic, to ensure that the notice is only sent to those System Types, that do not currently have an Inspection Report associated.

💬 Need help or training on any of these updates?

Reach out to our support team at support@livsafe.com or book a live walkthrough. 

We're excited to announce that LIV is now integrated with First Due, bringing fire departments a powerful new way to manage fire and life safety compliance — seamlessly and in real time.

What This Means for You:

This integration bridges two leading platforms to provide:

• Real-time inspection report syncing between LIV and First Due.
• Automatic updates on deficiencies, compliance status, and System Types across both systems.
• Centralized premise data, ensuring your records stay up to date
• Stronger collaboration between AHJ staff and resources, reducing delays and increasing efficiency.

Why It Matters:

By connecting with First Due, LIV helps AHJs:

• Eliminate manual data entry and duplication.
• Stay on top of compliance across systems.
• Access the most current safety information when it matters most.

Whether you’re reviewing inspections, tracking deficiencies, or confirming fire safety system types — the First Due integration enhances your operational visibility and speeds up your workflow.

Ready to Simplify Your Inspections?

If your department is using First Due, our integration makes adopting LIV even more powerful.

Get Started with the LIV integration, by reaching out to your First Due Customer Success Team and requesting the LIV Integration. 

Book a demo today to see how the integration works in action and streamline your compliance process.

📧 sales@livsafe.com
 🌐 www.livsafe.com
📞 1-855-225-4822

LIV — Fire Safety, Simplified.

We're excited to announce our latest integration with Inspect Point!
This powerful connection allows inspection companies using Inspect Point to seamlessly submit reports and deficiencies into the LIV platform, ensuring fire departments and AHJs have instant access to critical life safety data.

🔧 What the Integration Delivers

• ✅ One-Click Report Sync
  Push reports and deficiencies directly from Inspect Point into LIV — no re-entry required.
• 🧯 Real-Time Compliance Updates
  AHJs receive immediate visibility into compliance status and deficiencies from third-party inspections.
• 🔗 Improved Accuracy
  Reduces human error and ensures consistent data across platforms.
• 🕒 Faster Communication
  Deficiency alerts and updates are shared instantly, so everyone stays on the same page.

🔍 Who This Helps

• Inspection Companies using Inspect Point: Submit to LIV with ease
• Fire Departments & AHJs: Gain faster access to inspection results and improve jurisdiction-wide compliance tracking
• Business Premise Contacts: Stay informed with quicker follow-ups and notifications

🚀 How to Get Started

Already using Inspect Point? Connect with your Inspect Point Customer Success manager today to get started on the integration. Want to learn more?

👉 Book a demo today with the Inspect Point team to activate the connection and streamline your reporting process.

LIV – Fire Safety, Simplified.
📧 sales@livsafe.com | 📞 1-855-225-4822