What’s New? 

🤖 Meet Scout  - Your New Support Companion

Our new AI-powered chatbot helps you find answers fast by instantly showing you the most relevant Help Center articles.

📚 A New & Improved Help Center

We’ve refreshed our Help Center with:

• Clearer organization
• Smarter search options
• Updated articles for better self-service

💬 An Enhanced Support Experience (Powered by Intercom)

With our new support platform, you’ll enjoy:

• Real-time updates on your requests
• Improved self-service options
• A new streamlined experience across chat, email, and phone
• Customer satisfaction surveys to share feedback and help us improve

✅ What’s Not Changing

While our tools are getting an upgrade, your favorite ways to reach us stay the same, and our support hours remain Monday–Friday, 7 AM–6 PM MST.

✉️  You can always email us at support@livsafe.com
📞  For anything urgent, you can always call us at 1-855-225-4822. 

We’re just adding more ways to support you and provide the best experience.

Thank you for being part of the LIV community, we appreciate you!

The LIV Team